Hitachi Home & Life Solutions India [Hhli] — defective product supplied

Address:

Gurgaon, 122005

Hi,

I have purchased ac on Jul 2018 from Flipkart, Order ID – OD[protected] Date -10-Jul-2018, My registered Phone number is [protected], email id – [protected]@yahoo.com

Product Details are - Split Air- Conditioner – Model – RMI223HBD Split 2.0, Hitachi – ACE3100F- RMI223HBD.

The ac ran fine for almost a month and since that time the performance has gone down miserably, there is no cooling and we are not able to recognize its performance, this summer when we started to use it, it again went down on our expectation.

So far, I have raised below Service Requests with you to rectify this problem but there is no resolution.

[protected]/10-May-2019 Status - Close
[protected]/12-May-2019 Status - Close
[protected]/19-May-2019 Status- Cancel
[protected]/22-May-2019 Status – Cancel
[protected]/16-Jun-2016 Status – Close

And all the above request are closed and cancelled without our intimation, as you are not able to fix the problem and I have always informed that it’s not fine. How can you close the service request without customer remark as problem getting resolved.

I tried to reach out to Mr Rishabh Bajaj on Twitter as well but he is also doing time pass and not provide any resolution.

Now I have escalated to level National Service Centre – Vishal Marar, but no luck issue is still remain same.

This will move to General Manager Service – Satish Nair.

And next to National head – Service – Rajesh Nagari if I don’t get to hear soon from you or my AC is not replaced. It’s a faulty unit and I should not be made to suffer for that.

So, please replace my AC ASAP, as it’s still under Warranty .

Regards,
Rajesh Verma
[protected]