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Vivo Mobile India

[Resolved]  Vivo Mobile India — refusing for replacement though under guarantee period

I have purchased VIVO Y17 mobile from flipkart 28 days back.It suddenly stopped working since yesterday.I showed it to costumer care, they told there is something wrong with software, so I demanded for replacement of new handset as it was covering guarantee, but service centre person refused for replacement as it was purchased On-line.I can't understand the policy, as it is customer's choice whether he wants to purchase Online or Offline.Please solve my issue.
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Jul 20, 2019
Complaint marked as Resolved 
Vivo Mobile India customer support has been notified about the posted complaint.
Verified Support
Jun 19, 2019
Vivo Mobile India Customer Care's response Hi kap vaid, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [protected]@vivo.com
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Comments

Hi my name is subhash. I am using v11pro... Recently i was updated my mobile to pie(android 9). After that I am facing the mic problem in my earphones. I used play FREE FIRE... game in that mic is not working properly. When i did on the mic the earphone jack was disabling. Pls clear the problem ASAP...

THANKS
Reply
Vivo Mobile India Customer Care's response, Jun 26, 2019
Verified Support
Hi subhash nani, sorry for the inconvenience caused. In order to assist you regarding your concern, please share your contact number and location on our official mail id that is [email protected]
My vivo mobile y 55(s) was lost .Kindly block the mobile phone having imei 1;[protected]
Reply
Vivo Mobile India Customer Care's response, Jun 27, 2019
Verified Support
Hi Babulid52, we are sorry to hear this. Kindly visit at the nearest police station and file an FIR.

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