Cinepolis India — urgent: debit card charged but ticket not received

darOck

from Mumbai, Maharashtra

Address:

Cave Temple Road, Hulmaue, Bannerghatta Main Rd, 560076

Made this transaction for buying movie tickets on Cinepolis mobile app for 375 INR on 3rd January 2018. After the payment, when I was back on the application, there was no movie ticket booked under My tickets. I didn't receive any email/sms for the booked tickets.

Have been following up with the bank and to your complaint channel through application but no resolution so far. Have spoke on Cinepolis on Facebook chat and they confirmed that the amount will be credited in few days but nothing happened and they stopped replying as well post that.

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Cinepolis India customer support has been notified about the posted complaint.

Jun 20, 2019

Updated by darOck Attaching image of the details received through bank

Verified Support

Jun 21, 2019

Cinepolis India Customer Care's response Dear Customer (darOck),

Sorry for the inconvenience. Kindly share your Cinema location at [protected]@cinepolis.com with your ticket number (77668) in the subject line so that our team can assist you.

Regards,
Team Cinépolis

Verified Support

Jul 01, 2019

Cinepolis India Customer Care's response Dear Customer (darOck),

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

Jul 08, 2019

Updated by darOck It has not yet been resolved. I saw the response today and the email id is unclear. I can see the id as [protected]@cinepolis.com. Please provide the email id very clearly.

Jul 08, 2019

Updated by darOck Also, the cineman location was:
Royal Meenakshi Mall
Cave Temple Road, Hulmaue, Bannerghatta Main Rd, Bengaluru, Karnataka 560076

Verified Support

Jul 11, 2019

Cinepolis India Customer Care's response Dear Customer (darOck),

Please be assured that our team is already working on your concern. Request you to allow us some time, you will be contacted shortly in this regard.

Verified Support

Jul 11, 2019

Jul 22, 2019

Updated by darOck Hello,
Is there any update on this?More than a month since I raised this here and more than 1.5 years since faced this issue. Hope you get a better engineering team to handle your back end.

Aug 28, 2019

Updated by darOck Requesting for an update. More than 2 months since the compliant is raised here and more than 1.5 years since the issue. Please provide an update ASAP.

Oct 11, 2019

Updated by darOck 4th request for the update. More than 4 months since the compliant is raised here and more than 1.6 years since the issue. Please provide an update ASAP.

Nov 15, 2019

Updated by darOck 5th request for the update. More than 5 months since the complaint is raised here and more than 1.7 years since the issue. Please provide an update ASAP.

Feb 17, 2020

Updated by darOck It is so frustrating... No reply yet

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Comments

Rohit....

from Mumbai, Maharashtra

I was trying to book my ticket online, after payment was done, it says something went wrong, money is deducted from my account 430 rs of 2 vip seats, it was my 2nd time facing this problem, but i didnt get any ticket confirmation msg, my email- [protected]@gmail.com, and phone-[protected], transaction id was[protected], very disappointed 2nd time

Cinepolis India Customer Care's response, Jul 3, 2019

Verified Support

Hi Rohit,

We are sincerely sorry for the inconvenience caused. We would like to inform you that both the amount has been refunded and the same will reflect in your account within 8 to 9 working days. Feel free to contact us in case you need any further assistance.

Regards,
Team Cinépolis

Pragathi M

Sep 7, 2022

I have booked my tickets for bhramastra on 11th September through UPI for 4 tickets costing 1300 my money has deducted but I didn't recieve any confirmation of tickets