[Resolved]  Godrej Appliances — defective godrej refrigerator delivered

Respected sir,
I have purchased a godrej refrigerator (241 pc 3.4 silky wine) on 22/06/19 from electronics centre, durgapur - 13 (W. B.). Due to compressor problem it is replaced by another new one on 23/06/19.
On 24/06/19 company's technician came to my home for demo and again it is found another defective piece. It could not be installed yet. I think i have done a sin by buying a fridge from a country renowned company - "godrej". Now it's just like a showpiece in my house.
So, i request you to replace my fridge as early as possible before taking further action from this side.
With regards

Kanchan das bairagya
Call no. - k[protected]
Mobile no. - [protected]
21/17 newton avenue
Durgapur - 5 (W. B.)
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Jul 28, 2019
Complaint marked as Resolved 
Godrej Appliances customer support has been notified about the posted complaint.
Verified Support
Jun 26, 2019
Godrej Appliances Customer Care's response
Dear Kanchan,

I really regret the inconvenience caused. I have shared your details with the concerned team. Be assured, they will address your issue at the earliest.

Regards,
Atif
Verified Support
Jun 27, 2019
Godrej Appliances Customer Care's response
Dear Kanchan,

I have received an update that your issue has now been resolved. Do let me know if you need any further help. Have a nice day ahead!

Regards,
Atif
Complaint comments 

Comments

I have godrej reviva single door refrigerator. From two days it is not cooling due to which we can not put any items for cooling and safety in it This refrigerator is more than 5years old .earlier also we have simmilar complaint and very well attended by your authorized dealer .
Godrej Appliances Customer Care's response, Jun 26, 2019
Verified Support
Dear Priya,

I would really like to help you with this. Kindly share the complaint number & your mobile number so that I can quickly assist you. You can get the complaint number by calling us on our toll-free number 1800-209-5511. You may also log a request online here: http://bit.ly/2xLUhEi

Regards,
Alex

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