[Resolved]  BookMyShow — refund amount not received

Address:Isukathota, Visakhapatnam, Andhra Pradesh

I have booked 2 movie tickets through PhonePe App on June 2nd in the BookMyShow App. The amount in my account has debited but transaction got failed. I contacted both PhonePe and my Bank customer care centres. They said there's no issue from their end. They asked me to contact you. Please do the needful. I'm trying to get this to you from many days. Please help. Thank you.
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Aug 11, 2019
Complaint marked as Resolved 
Verified Support
Jul 09, 2019
BookMyShow Customer Care's response
Hi,

Sorry for the trouble.

Ideally, the amount charged for an unsuccessful transaction get refunded back to you within 4-5 working days.

Please share your contact details via [protected]@bookmyshow.com so that I can have this looked into.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
Verified Support
Jul 10, 2019
BookMyShow Customer Care's response
Hi,

Sorry for the trouble.

Ideally, the amount charged for an unsuccessful transaction get refunded back to you within 4-5 working days.

Please share your contact details via [protected]@bookmyshow.com so that I can have this looked into.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
Complaint comments 

Comments

Plz I need a promo code as I am a new user of flat 150 offer. Could you please let me know the code. Because when I am trying the other promo codes they are not applying and displaying invalid.
BookMyShow Customer Care's response, Jul 22, 2019
Verified Support
Hi,

We din't mean to let you down.

Please share the error screenshot and your contact details via allears@bookmyshow.com so that I can have this looked into.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

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