BookMyShow — company looting customer in the name of internet handling charges

Natisha Kadam

from Pune, Maharashtra

Address:

411038

As per the news on the internet, a case was filed against book my show for charging the customers extra amount under the name of internet handling charges.
One of the website giving this information is https://www.thebetterindia.com/180422/paytm-movie-tickets-internet-handling-fees-rbi-vijay-gopal-india/

Reserve bank of india said that these platforms do not have the authority to levy the fee. They further added that it is a gross violation of the central bank’s merchant discount rate (Mdr) regulations.

Today i booked ticket on bookmyshow & it continues to take internet handling charges. I was charged rs.54.28 as internet handling charges which is explained as booking charges of rs.46+ central gst @9% of rs4.14+ state [protected]@9% of rs.4.14.

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Comments

Rishebha Arora

from Delhi, Delhi

I bought a voucher which i applied but due to network error tge transaction got cancelled not i am unable to redeem tgat voucher as it says already used voucher and cannot be refunded also
I want my refund as i already oaid 250 on magicpin to buy that voucher & have not been able to book my ticket please helo

BookMyShow Customer Care's response, Jul 30, 2019

Verified Support

Hi Rishebha,

Sorry for the trouble.

Ideally, due to an unsuccessful transaction the voucher code gets blocked for maximum 30 minutes post which you can reuse.

Do get in touch with us on allears@bookmyshow.com along with the contact details entered while transacting for any clarity.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.

kanamarlapudiaaappu

from Hyderabad, Telangana

Payment is completed but tickets not received

BookMyShow Customer Care's response, Jul 30, 2019

Verified Support

Hi,

We didn't mean to let you down.

Ideally, for an unsuccessful transaction the amount gets refunded within 4-5 working days, some banks may take 10 working days. Also, if you have used a wallet it will reflect within 24 hours.

Please share your contact details via alears@bookmyshow.com so that I can have this looked into.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.