[Resolved] BookMyShow — amount refund not received | |
I booked 2 tickets for a movie through phonepe app on bookmyshow. The transaction was cancelled due to some reasons and the amount got deducted. I contacted both phonepe and bookmyshow, but they said the problem is not from their end. I didn't get my amount of rs.257/- back after a cancelled transaction. I have lodged the complaint three weeks ago. You asked my contact number to proceed further in this issue. ("my contact number is [protected]"). Now please do the needful as soon as possible. Thank you. Was this information helpful? | |
Aug 30, 2019 Complaint marked as Resolved Verified Support Jul 30, 2019 BookMyShow Customer Care's response Hi, We didn't mean to let you down. Ideally, for an unsuccessful transaction the amount gets refunded within 4-5 working days, some banks may take 10 working days. Also, if you have used a wallet it will reflect within 24 hours. Please share your contact details via [protected]@bookmyshow.com so that I can have this looked into. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative. | |
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If you are a superstar customer, you'd be able to cancel your tickets under 'Purchase History'. We now also have a cancellation feature available for a wide range of cinemas which has a cut off time and it differs from cinema to cinema which is visible on the ‘Booking Summary’ page.
Please share your contact details via alears@bookmyshow.com so that I can have this looked into.
Regards,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.