[Resolved]  Cinepolis India — money deducted but ticket not booked

Address:A4, Press Enclave Marg, Saket District Centre, District Centre, Sector 6, Saket, New Delhi, Delhi 110017, New Delhi, Delhi, 110017

Today i. E., 24.07.2019 i had booked 3 tickets for the movie the lion king 3d (Hindi) at cinepolis website for show on 25th july 2019 at 8:00 p. M.

The amount (Rs.495) has been debited from my account but i did not receive any ticket booking confirmation by sms or by email and not even on the cinepolis website. Please rectify this issue and confirm my booking through smc and email at the earlier. Or refund the entire amount to my account at the earliest.
Was this information helpful?
No (0)
Yes (0)
Sep 2, 2019
Complaint marked as Resolved 
Cinepolis India customer support has been notified about the posted complaint.
Verified Support
Jul 25, 2019
Cinepolis India Customer Care's response
Dear Anand,

Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 80597 ) in the subject line so that our team can assist you.

Contact number:
Email ID:
Cinema location:
Payment gateway:

Regards,
Team Cinépolis
Verified Support
Aug 02, 2019
Cinepolis India Customer Care's response
Dear Anand,

We hope your issue has been resolved. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis
Complaint comments 

Comments

On 4th Aug 2019, I went to watch the fast and furious movie in English 3D version at 10.05Am show. There was multiple time of interruptions while in between the show while playing. Audiences wait till 15 minutes for it. Worst experience
Cinepolis India Customer Care's response, Aug 10, 2019
Verified Support
Dear Sandeep,

Sorry for the inconvenience. Kindly share your contact number and Email ID along with the Cinema location at support@cinepolis.com with your ticket number (82092) in the subject line so that our team can assist you.

Regards,
Team Cinépolis
Cinepolis India Customer Care's response, Aug 19, 2019
Verified Support
Dear Sandeep,

We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day.

Regards,
Team Cinépolis

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Cinepolis India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    55%
    Complaints
    1264
    Pending
    120
    Resolved
    658
    Cinepolis India Phone
    +91 99 5885 5033
    Cinepolis India Address
    3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
    View all Cinepolis India contact information