ShopClues.com — empty parcel - seller request

Address:

New Delhi, Delhi

This is in regards to an rto for order id no[protected] which arrived back to my warehouse today. But out of 2 speakers (Product id[protected] which has 2 pair speakers out of the speakers i have received only 1 speaker. The main speaker which has led pannel and other interface ports like bluetooth, usb, fm, mic is missing.

Also the thermocol used in packaging was all in one box which had no speaker in it. How come the packaging of one box can be in another box. While both have been packed in same way with same contents. U can see this in the pic. The tape was doubled from the bottom, i only taped it once not twice, u can see this also in the pic. I have raised ticket as well but nothing is happening.. Please help me guys instead of making profit i will be in huge loss. The speakers are with rs 6000/-

2nd case
One of my home theater was marked rto on 10th july. Below are the details of order number.
I have not recieved the rto for order id[protected] till date. Please make sure i receive my goods back on time and this time without anything missing. Yesterday i recieved another return which had one speaker missing. For this i have already raised a ticket as well. It's bin more than 15+ days that this mentioned order was dispatched. I have recieved other returns which were despatched much after this order, so why is this return not still back to me yet? If this time something goes missing i will sue both shopclues and gati for this and file a defamation case. The courier company in both cases is gati. Its their responsibility as well goods reach to the customers or return back to seller if the material is returned. I am afraid this may also get lost and it will make a huge dent in my overall finances. This home theater is 4.1 channel and with 5000/-

Please guys help me.