[Resolved] Eureka — water purifier enrich model

[Resolved] Eureka — water purifier enrich model

N ngmbabu123 from Nagercoil, Tamil Nadu

Ref :aqua water purifier enrich model Address of customer 115, sree ruby garden, thindal, erode 12 Cell number [protected] Sir, I purchased enrich water purifier in the month of april 2019, from your erode office. Now ten days back it was not working and we made a compliant to the erode office and also a service request by mail to eureka ref number [protected] and recd ack of our compliant on dated 1.8.19 We came to know that two chip in the instrument failed in it and it is not working at all. Several attempts were made to your office at erode and there is no positive and encouraging reply. I came to know that the instrument must be changed. Hence i request you to look into this matter and change the equipment at your earliest. Kindly acknowledge the receipt of our complaint to my email. [protected]@yahoo.com Thanking you for your earlier reply and help Dr saravavanababu Was this information helpful? No (0) Yes (0)
Sep 25, 2019 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Aug 12, 2019 Eureka Forbes Customer Care's response Dear Customer, I've shared your concern along with your details with my team in Erode. Be assured, they’ll connect with you as soon as possible to address the same. Regards, Anita Verified Support Aug 21, 2019 Eureka Forbes Customer Care's response Dear Customer, I understand that my team has resolved your concern. Do get back in case you need any further assistance. Thank you for your cooperation. Regards, Anita
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Comments

Rajkumar Badade

from Mumbai, Maharashtra

The service v r getting is not good at all.
The person who is dont do his job up to mark.

Eureka Forbes Customer Care's response, Aug 16, 2019

Verified Support

Dear Rajkumar,

Kindly share your registered contact details/customer ID here. I shall have my representative get in touch with you for a detailed feedback.

Regards,
Anita

Eureka Forbes Customer Care's response, Aug 21, 2019

Verified Support

Dear Rajkumar,

I am yet to receive the requested details from your end. Kindly help me with the same as it'll enable me to resolve your issue faster.

Regards,
Anita

Eureka Forbes Customer Care's response, Aug 22, 2019

Verified Support

Dear Rajkumar,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Anita