[Resolved]  Snapdeal.com — titan and fastrack watches purchases during last month (all found to be fake by titan service center)

When i face many problems with titan watches purchased during last one month period with 2 years warranty, i have contacted titan customer care via email for the problem i am facing provided by snapdeal. They have suggested to contact the titan service center at dadar. The service center checked and conformed me that all the watches are fake with falsely engraved with titan logo and name. They confirmed not only the machine inside the watches are fake, even the battery too does not belongs to titan in any of the items. Hence, neither they can provide warranty nor can they certify anything. When i contacted snapdeal with all details, they simple denying everything and need "authorized letter from titan in their letterhead (Brand denied letter)" mentioning all the watches are fake, which titan service center is not ready to give as "they do not issue any letter for fake product'. Titan customer care also confirm so by mentioning"snapdeal is not our authorized seller
And regarding the authenticity of the product".

We have also mentioned clearly that all the boxes containing watches are stamped with:

Titan co. Ltd. Hosur-636126, toll free no.:[protected]; contact us: [protected]@titan.co.in
And

The invoice has come from the seller:

Om sai traders
Gola cottage 4598/12b daryaganj
City new delhi / state delhi 07
Pin 110002
Gstin: 07apdpk9525n1ze

Kindly take necessary and immediate actions on these fake titan watches.
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Sep 12, 2019
Complaint marked as Resolved 
Snapdeal.com customer support has been notified about the posted complaint.
Verified Support
Aug 12, 2019
Snapdeal.com Customer Care's response
Hi Sagarika,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal
Complaint comments 

Comments

I had order a watch from snap dral and i want claim a warranty. How can i do it.. Kindly guide.

Snapdeal.com Customer Care's response, Aug 14, 2019
Verified Support
Hi Prameet,

We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.

Thanks!
Team Snapdeal

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