[Resolved] Snapdeal.com — titan and fastrack watches purchases during last month (all found to be fake by titan service center) | |
When i face many problems with titan watches purchased during last one month period with 2 years warranty, i have contacted titan customer care via email for the problem i am facing provided by snapdeal. They have suggested to contact the titan service center at dadar. The service center checked and conformed me that all the watches are fake with falsely engraved with titan logo and name. They confirmed not only the machine inside the watches are fake, even the battery too does not belongs to titan in any of the items. Hence, neither they can provide warranty nor can they certify anything. When i contacted snapdeal with all details, they simple denying everything and need "authorized letter from titan in their letterhead (Brand denied letter)" mentioning all the watches are fake, which titan service center is not ready to give as "they do not issue any letter for fake product'. Titan customer care also confirm so by mentioning"snapdeal is not our authorized seller And regarding the authenticity of the product". We have also mentioned clearly that all the boxes containing watches are stamped with: Titan co. Ltd. Hosur-636126, toll free no.:[protected]; contact us: [protected]@titan.co.in And The invoice has come from the seller: Om sai traders Gola cottage 4598/12b daryaganj City new delhi / state delhi 07 Pin 110002 Gstin: 07apdpk9525n1ze Kindly take necessary and immediate actions on these fake titan watches. Was this information helpful? | |
Sep 12, 2019 Complaint marked as Resolved Snapdeal.com customer support has been notified about the posted complaint. Verified Support Aug 12, 2019 Snapdeal.com Customer Care's response Hi Sagarika, We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out. Thanks! Team Snapdeal | |
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+91 11 4637 1100 [Customer Care]
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We are sorry to hear that you did not enjoy your experience with us. As we truly value each of our customer’s happiness. We've noted the details and will connect with you at the earliest and help you out.
Thanks!
Team Snapdeal