[Resolved] Cinepolis India — requesting a refund from cinepolis | |||
Hello, my name is anweshi dewan. I tried to book 3 tickets for batla house movie through cinepolis website on 7th september 2019 at 11.04 a. M. I did my payment through phonepe, transaction id - p1909071104158343749595. My money was deducted but the tickets are not booked. It showed some internal error happened and i'll not be charged, but they charged me and the transaction number i already provided. Kindly look into the matter. I'm requesting my refund Was this information helpful? | |||
Oct 19, 2019 Complaint marked as Resolved Cinepolis India customer support has been notified about the posted complaint. Verified Support Sep 09, 2019 Cinepolis India Customer Care's response Dear Anweshi, Sorry for the inconvenience. Kindly share the following information at [protected]@cinepolis.com with your ticket number ( 85003 ) in the subject line so that our team can assist you. Contact number: Email ID: Cinema location: Regards, Team Cinépolis Verified Support Sep 17, 2019 Cinepolis India Customer Care's response Dear Anweshi, We hope your issue has been resolved now. Let us know if there is anything else we can help you with. Have a nice day. Regards, Team Cinépolis | |||
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+91 99 5885 5033
3rd Floor, Plot No. 58, Sector 44, Gurgaon, Haryana, India - 122003
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Want to cancel the same and book tickets for mussion mangal same time for Monday
Kindly help with the same.
We regret to inform you that as per government regulations, once a ticket has been paid for, it is considered to be sold. Hence, we will not able to provide you any kind of replacement or refund in such cases.
Regards,
Team Cinépolis