[Resolved] Olymp Trade — withdrawal money still not received after 4 months! | |
Hi, i have withdrawn 30usd from my olymp trade account on the 5th of may 2019 but i still haven't received it on my bank account till date (9th sept 2019). The status of the transaction on the olymp trade app shows that it is 'processed'. Any advice or help to get this issue sorted would be very welcome. I have attached a screenshot of my payment history along with this. Thanks and regards Emmanuel Was this information helpful? | |
Aug 10, 2021 Complaint marked as Resolved Olymp Trade customer support has been notified about the posted complaint. Verified Support Sep 11, 2019 Olymp Trade Customer Care's response Hello there!We requested an ARN number to trace your withdrawal. As soon as we receive it, we will update you here. Best regards, Olymp Trade team. Verified Support Sep 12, 2019 Olymp Trade Customer Care's response Hello!Here's your number: ARN: 75332999126001746282921 You can use it in your bank to trace the withdrawal. Best regards, Olymp Trade team. | |
2 Comments | |
Comments
I see that Olymp representative has already sent you your ARN number which is the confirmation of transaction and can be used for tracing the transfer. Hope everything worked out fine and the money arrived safely to your account. Would be nice to know though what exactly the problem was. Looks like your bank put the money on hold or something. Just wondering, because I'm about to change the bank and don't wanna run into similar problem. So far felt fine withdrawing to credit card from Olymp account but may be I should think of some alternative payment method.
Reply
I value when the companies I work with take care of possible risks that may affect their customers. I understand that financial markets can get violent under certain conditions. Hurricanes, wars, economic recessions - all this influences markets volatility and both traders and brokers can be affected. This is why I value the fact that Olymp trade insures their clients funds through FinaCom and they also offer negative balance protection. Hope for the best but prepare for the worst - this is a serious attitude and proper customer care. Thank you, Olymp!
Olymp Trade Customer Care's response, Oct 29, 2019
Verified Support
Thank you so much! Have a successful trading ☺
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