[Resolved] Hitachi — below standard product and very poor free service | |||
I purchased a 1.2 ton ac on 08/04/2018 from great eastern, kanchrapara 24 pgs (N) with invoice no w1824/1819/00245 and model no esg 314hbd. During free service the service person only cleaned the filter and did not do anything. Now after a fault came that the indoor fan stops after approx 40 minutes. The technician visited and found that nor cooling coil cover was never opened and was totally jammed. Now the technician demands 3500 for replacing the pcb. The hitachi company has to take this mater seriously and replace the pcb free of cost as a customer does not know what are to be done during free service period as it is sole responsibility of hitachi service person to do his work properly. Pcb getting damaged within 18 months proves the poor quality. Please try to solve this mater in urgent basis Was this information helpful? | |||
Dec 5, 2019 Complaint marked as Resolved Hitachi Home & Life Solutions India [HHLI] customer support has been notified about the posted complaint. Verified Support Sep 21, 2019 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Arindam, Sorry for the inconvenience. Please share your mobile number/complaint number with us at hitachiindia.[protected]@gmail.com. We assure you we will look into this right away. Regards, Team Hitachi Verified Support Sep 30, 2019 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Arindam, We hope that your complaint is resolved. Please get in touch with us if you face any problem with our product. Regards, Team Hitachi Verified Support Oct 03, 2019 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Arindam, We are unable to track your detail, thus, request you to please share your mobile number/complaint number with us at hitachiindia.[protected]@gmail.com. We assure you we will look into this right away. Regards, Team Hitachi Verified Support Oct 17, 2019 Hitachi Home & Life Solutions India [HHLI] Customer Care's response Dear Arindam, We are unable to track your details. Kindly share your complaint/contact number with us via direct message. Please click on the given link for the same:- https://bit.ly/31lsBDM Regards, Team Hitachi | |||
 1 Comment | |||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
61%
Complaints
1529
Pending
0
Resolved
927
![Hitachi Home & Life Solutions India [HHLI] Phone](/img/bn/phone.svg "Hitachi Home & Life Solutions India [HHLI] Phone"){kind=small}
+91 27 6427 7571 [Head Office]
+91 11 2271 7161 [Corp Office]
+91 11 2271 7163 [Corp Office]
![Hitachi Home & Life Solutions India [HHLI] Website](/img/bn/www.svg "Hitachi Home & Life Solutions India [HHLI] Website"){kind=small}
![Hitachi Home & Life Solutions India [HHLI] Address](/img/bn/location.svg "Hitachi Home & Life Solutions India [HHLI] Address"){kind=small}
10th floor, Abhijeet, Mithakhali Six Roads, Ahmedabad, Gujarat, India - 380006
Your company is not at all paying attention to customer after it is sold. I had to resolve the problem by paying 3500, Hope you are happy to snatch my hard earned money. Really poor marketing by Hitatchi.. Definately I will convey my contacts regarding your poor after sales service
We sincerely regret the inconvenience you have faced. Kindly share your complaint/contact number with us via direct message. Please click on the given link for the same:- https://bit.ly/2qKhkA5
Regards,
Team Hitachi