[Resolved]  PayUMoney — transaction failed of 1000/- for advertisement 13/2019 in hssc but amount deducted and i did not get refund event after waiting 7 days

Address:Hno-575/18, New Tara nagar, near vaishno mandir, Sonipat, Haryana, 131001

Transaction failed of 1000/- for advertisement 13/2019 in hssc but amount deducted and i did not get refund event after waiting 7 days. I tried to pay 1000/- for applying vacancy of adv 13/2019 in hssc on 14/09 but transaction failed and i did not get refund. It was using pnb payment gateway in hssc site. Failed transaction screenshot is attached for your reference. Please help.
Also i have done other transaction which is successfully done so i need refund.
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Oct 25, 2019
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Sep 21, 2019
Updated by Rajesh Vasisth
please prioritize it
Verified Support
Sep 23, 2019
PayUMoney Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU
Complaint comments 

Comments

Dear sir / medam
mene apne csc wallet me 2500.rs ke add money karne ke leya payumoney ka peryog keya fir paytem upi ka peryog keya apne mobile app se mene upi pemant 1 time done ke to internat ke problum aye fir repemant ka opshan aye our paymant done ho gai UPI TRANSACTION NO[protected]-2019 HE PLESE HELP ME SIR PAYTM NO [protected]

PayUMoney Customer Care's response, Sep 25, 2019
Verified Support
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at care@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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