[Resolved]  Razorpay — train ticket

Hi i booked train ticket on 21st sep frm irctc app frm gooty to dadar the amount of 1157rs have been debited frm my account to [protected]@hdfcbank, so tht i called irctc customer care they r unable to track my transactions i'd, they told me to complain upi and secondly i called my bank they said it has been debited but we can't help u in this we can i[censored] have use our mobile banking or something link to us, so plss refund my money asap the ref i'dno.[protected] and fyi, plss find the attachment. Thank u
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Oct 24, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Sep 23, 2019
Razorpay Customer Care's response
Hi,

We see that the transaction ID:[protected] is an unsuccessful transaction. Rest assured, you will receive the refund credit in 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay
Complaint comments 

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I am qeeda prime user.
I sent the money from queeda wallet to bank account at today 2 hours ago .
But money not credited in my bank account .
Transaction image has attached below plz solve a problem.

Razorpay Customer Care's response, Oct 3, 2019
Verified Support
Hey,

Please raise a request on https://razorpay.com/support/#request with your transaction details. We will check the same and update you at the earliest.

Thanks & regards,
Team Razorpay

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