[Resolved]  Razorpay — razorpay money deducted from google pay but tickets not booked from irctc

Address:Chennai, Tamil Nadu

I tried to book tickets in IRCTC from Google pay through razor pay on[protected]. Ticket was not booked but the amount was deducted from my account. The status in IRCTC is showing as pending from bank end. The money is also not refunded back to my account. My transaction ID is [protected]. Here, I have attached the screenshots of transaction both from IRCTC and from Google pay.
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Nov 10, 2019
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Oct 07, 2019
Razorpay Customer Care's response
Hi,

We see that the IRCTC transaction: [protected] is an unsuccessful transaction. Rest assured, you will receive the refund credit in 5-7 working days. You can check the status of the same here: https://razorpay.com/support/#refund

Thanks and Regards,
Team Razorpay
Complaint comments 

Comments

Sir I booked a bus ticket from Razer Bay on 1.10.19. Please take the coin and give me the bus ticket for no reason. Please return

shaipullah khan's reply, Oct 2, 2019
Sir I booked a bus ticket from Razer Bay on 1.10.19. Please take the coin and give me the bus ticket for no reason. Please return
Razorpay Customer Care's response, Oct 9, 2019
Verified Support
Hi,

We regret to hear about your experience. Kindly write to us with your transaction details and contact details here: https://razorpay.com/support/#request and we will get back to you on the same at the earliest.

Thanks & Regards
Team Razorpay

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