Trai — my videocon d2h got disconnected before 3 and half months.

Address:

201308

Hi team,

I am writing an email about the services for videocon d2h, i am very disappointed about the services for d2h, i am using this connection from last 8 years and see fist time this horrible services from d2h.

I recharged my d2h account on 26th jan 2019 for omni hd pack and as per customer care representatives its plan for 1 year with cost 4999. As per plan it must valid till ~ 20 jan 2019. But now it disconnected my d2h before 3 and half months on 11th oct 2019.

I called d2h and they raised first complaint #[protected] on 9th oct and they said i will get resolution on 10th oct till 3:30 pm. There after no resolution provided till yet.

I called them again on 11th oct and they said i will get resolution in evening till 5:27 pm, complaint id # #[protected].

Then again i called them on 13th oct and they said i will get resolution till 14th oct 10:30 am. Till now they didn't provided any resolution yet.

Today morning i called them again and they escalated my ticket #[protected] and said resolution will be provided by 1:30 pm today.

I see this is totally negligence from d2h services that they didn't provided resolution in last 6 days and even though they are not telling me the reason why its got disconnected before 3 and half months. This is purely case of cheating with packages.