[Resolved]  Voltas — window air conditioner

Address:

Mumbai City, Maharashtra, 400104

Purchased 2 no’s. 1.5 ton window air conditioners from vijay sales goregaon west on 3/03/2019 and installed on 8/3/2018. On 11/10/2019 informed voltas that one ac is not cooling, they said technician will attend soon. Nobody came till 17/10/2019 in spite of reminders. Informed voltas again on 17/10/2019 when they sent m/s techno care service who checked and said gas has leaked and repairs will cost around rs. 4500 as coil is leaking. He collected rs.350 and said another team will come and do the needful. After that nobody came and when we contacted on 29/10/2019 he said that the coil needs to be replaced and it will cost rs.9000. What kind of material is this?
It is surprising that the coil is holed within a little more than a year. Also is this the kind of service, a company line voltas provides. Pls look into this. Thanks
R b kareer. [protected]