[Resolved] Swiggy — insufficient cash

stsureshbabu

from Chennai, Tamil Nadu

Address:

Ranga Reddy, Andhra Pradesh, 500084

I'm quite seriously concerned that the Customer Service Rep. do not come with any money change to pay them by cash. We cannot go out to get the required change. Pls ask the rep. to get sufficient change when delivering the items.

The Swiggy Customer Rep, when came for delivering the Karachi Bakery items on 31/Dec. did not come with enough money changes to return the balance amount. We found it extremely difficult to pay him the bill amount. If we are requesting door service, there is no chance that we can go to the neighbour for money change.

Pls ensure that the Door Service Customer Reps. carry enough money change to settle the bill amount

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Feb 8, 2020

Complaint marked as Resolved

Verified Support

Jan 03, 2020

Swiggy Customer Care's response Hi Suresh, we regret the trouble you had while making the payment. Your feedback will certainly be sent to the relevant team. Please write to us at [protected]@swiggy.in with your order details. We will make sure this is taken up and further inconvenience is avoided.

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Comments

[email protected]

from Ranchi, Jharkhand

Yesterday I order chicken chowmin and 2 chicken rolls from swiggy my order no is [protected] and the food was really really unhealthy and not cook well also I request you to take this serious and take action against that shop

dkstata

from Mumbai, Maharashtra

My order [protected] has been cancelled on 15th Dec, but still refund not received.

Prarthana N Vasu

from Bengaluru, Karnataka

I cancelled my order once yesterday and from then onwards my cash on delivery option has been taken away!! This is very wrong and action needs to be taken. Please look into this asap

Swiggy Customer Care's response, Jan 3, 2020

Verified Support

Hello Prarthana, sincere apologies for the trouble you have faced. We did not intend to provide an unsatisfactory experience. Kindly write to us at swiggysocial@swiggy.in with the relevant order ID, so we can look into it and provide an apt resolution.

dandadhar

from Churachandpur, Manipur

Order was cancelled without my concern and 50% refunded only.
really played with consumer emotions.
Delivery boy Shrimanta sarma didnot pick up the phone.

First experience is really a bitter experience. One of the 3rd class online food company

Swiggy Customer Care's response, Jan 5, 2020

Verified Support

Hey there, we're really disheartened to know that your first order with us was unsatisfactory. We only want the best services provided to our customers and we want to make this right. We request you to write more about the issue with the relevant order details from your registered email address to swiggysocial@swiggy.in so that we can look into the matter and have it resolved at the earliest.