Swiggy — cheating done by swiggy,as not responding

Address:B.M-47,East,2nd Floor,, Shalimar Bagh,, Near Prabhu Dayal Public School, New Delhi, Delhi, 110088

This is to inform you that i order cocoberry frozen yougurt from punjabi bagh, new delhi
This restaurant is exactly 7.1kms far from my place. But from last 3-4 days this restaurant is unserviceable.
I contacted the restaurant they said we are open and delivering through swiggy. Infact they made me talk with a swiggy rider who was there to pick up a order. You can check my order history
I have many orders from the same restaurant. You can check the same from my order history. Email [protected]@gmail.com
Account name-rijul jain (Swiggy super member). Sending the screenshot of the restaurant opened in swiggy app.
This is a case of fraud nd cheating as you deliver from far places too.. Nd i have ordered from here many a times... I'm swiggy super member also.. If you want.. I'll pay the delivery fees too but i want the restaurant to be available for delivery. My application is updated and there is no problem in my gps and location. I have ordered many times before also on swiggy only from punjabi bagh outlet. Defence colony is far than my location.. Punjabi bagh is only 7.1kms.. Measured from google maps
Attaching screenshots of the cocoberry outlet address.. Route to my home from the outlet and my previous orders from same restaurant.
This a serve case of cheating done by swiggy with me. I have also purchased swiggy super too then also this problem is coming.
I have placed orders through swiggy from cocoberry punjabi bagh only.. To my home address only dated-
7 nov 2019 (Order id-[protected])
24 oct 2019 (Order id-[protected])
14 oct 2019 (Order id-[protected])
9 oct 2019 (Order id-[protected]).
Mailed 13 times, still no response. And this is a case of cheating
+9 photos
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I ordered a meal from swiggy whose order id was #[protected] . The delivery boy called me but he disconnected the call and delivered the meal but i didnt recieve it ... Swiggy refunded me but you should see over it
Swiggy Customer Care's response, Jan 6, 2020
Verified Support
Hi Surya,

We're sorry that you had a bad experience with our delivery partner. We would like to look into this and make amends. Our team will reach out to you over the call and have this resolved at the earliest. Also, we will ensure such mishaps won't reoccur.
I had ordered food on 23-Dec-2019 (Txn id:[protected] / 1.21 pm). However even by 3.00 pm the food was not delivered. The payment against the order for Rs.186/- was also debited from my sodexo meal card.
No response given to me till now!!
No call no msg no email!

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