Swiggy — pure veg order change to non veg order

RishavRaj@007

Address:

House no.9, near tikona park, Ber sarai, new delhi, New Delhi, Delhi, 110016

I belong to jain family and i'm pure veg. So i ordered pure beg food but they delivered me toatally non-veg items. After that i called them. He told me we will refund your amount but now they are saying we will not refund my money. We are students and last 5-6 days i'm totally mentally harasses by them. I'm am concentrate on my exam that is on 11 jan, 12 jan, 28 jan and 8th feb. So please help me. My total order was 2155+30 rs. I have already 15 times mailed them. And when i call to customer care they told me you mailed us then we will further enquirey. Every time i tell him i have done already 15 mails, they told me you should mail. Behave just like robot that everything they are remembering. I am helpless and it's affected on my mind. I want to you please help us. It's by heart request sir/ma'am

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Jan 05, 2020

Updated by RishavRaj@007 I forgotten my order details, please check what items we ordered and what received. See below

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Comments

Amrithlal

Sir, My Name is Amrithlal R M
Login ID Number :1083838

Christmas shift Duty Completed But Salary not received.
My shift Duty time 12pm to 12pm.

AMRITH LAL RATHI MOHANLAL
Bank account number: [protected]
IFSCCODE:SBIN0070458

Riyanshi singh

The swiggy deliveryboys after delivering COD order submitted that the oder is being cancelled hence got 300 money and the company charged us 150 cancellation fee
I have the bill of the food delivered and the food picture
And when I trying to contact swiggy customer care the are not responding

Swiggy Customer Care's response, Jan 6, 2020

Verified Support

Hi Riyanshi, we are sorry to know that you feel this way. We would like to know more details about the same. Please mail us at swiggysocial@swiggy.in with your order ID so, that we can address this properly.

sandhyakovi

from Mumbai, Maharashtra

Stale and underquality food. Swiggy is delivering contaminated and stale food. I have ordered chicken 65 with sambar rice. Chicken smells like rotten egg. Swiggy customer is not taking action inspite of my repeated requests.

Swiggy Customer Care's response, Jan 6, 2020

Verified Support

Hi Sandhya, we are disappointed to hear about your experience. We request our foodies to rate the restaurant and the dishes once the order is delivered as it helps us to keep track of our restaurant partners. Kindly share the order details at swiggysocial@swiggy.in from your registered email address so that we can take the necessary actions.