Ecom Express — didn't deliver the item | |||||
My myntra order was out for delivery on 31.12.19, they never delivered it. Despite multiple complaints over the next 4 days, the customer service was unhelpful, rude, unprofessional, and lacked any courtesy. After 11 days the order was returned to the origin! What a joke of a logistics company. The customer care executives were absolutely clueless, and trained to buy time rather than providing a resolution. I have phone recordings where they say conflicting things. Further, when i asked to be connected to their manager, they put me on hold for over 15 minutes, and then disconnected the call. I'll be lodging an official complaint with the consumer forum as well. Was this information helpful? | |||||
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Ecom Express customer support has been notified about the posted complaint. Verified Support Jan 11, 2020 Ecom Express Customer Care's response Dear Sir/Mam, Greetings from ECOM Express! We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at [protected]@ecomexpress.in for us to assist you and resolve your complaint/query. Regards, Team ECOM Express | |||||
 3 Comments | |||||
Comments
Everyday I am posting a complain for my parcel. Everyday they are showing that parcel will be delivered within 24 hrs. And now almost 6 day are gone and no one call me regarding this parcel. Awb no [protected].
Courier boy talking like animals.disgusting ecomexpress wrost service. I think Indian post is offering better service then you.
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Courier boy talking like animals.disgusting ecomexpress wrost service. I think Indian post is offering better service then you.
Ecom Express Customer Care's response, Jan 14, 2020
Verified Support
Dear Sir,
Greetings from ECOM Express!
With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery in next 24-48 hrs. You shall be notified through a SMS on your registered number once the shipment is out for delivery.
Regards,
Team ECOM Express
Greetings from ECOM Express!
With reference to your request regarding the undelivered shipment, we are coordinating with the concerned team to arrange the delivery in next 24-48 hrs. You shall be notified through a SMS on your registered number once the shipment is out for delivery.
Regards,
Team ECOM Express
Ecom Express Customer Care's response, Jan 15, 2020
Verified Support
Dear Sir,
Greetings From ECOM Express.
We regret for the delay in delivery. With reference to your query regarding the AWB number 8578538482, as per our records the said shipment has been delivered on 14 Jan at your registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.
Regards,
Team ECOM Express
Greetings From ECOM Express.
We regret for the delay in delivery. With reference to your query regarding the AWB number 8578538482, as per our records the said shipment has been delivered on 14 Jan at your registered address. Request you to kindly check and confirm back in case you have not received the same or require any further assistance from our end.
Regards,
Team ECOM Express
The shoe which I ordered is changed. I want to replace it...
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
View all Ecom Express contact information
Greetings from ECOM Express
We regret the inconvenience. Please share the 9 or 10 digit shipment AWB/tracking number at customercare@ecomexpress.in for us to assist you and resolve your complaint/query.
Regards,
Team ECOM Express