[Resolved] Razorpay — excess money debited from my account

shylaja sathish

from Mavelikara, Kerala

Address:

Anugraha, Chakrapani Lane, Near shari bus stop, Eroor, Tripunithura, Ernakulam, Kerala, 682306

I am remitted rs. 2877 on 02/12/2019 to ola cab vide ref. Id 56814332, through online banking
But they are debited again rs. 1485 dtd. 02/12/2019 vide ref. Id 56814689 and rs. 3713 dtd. 03/12/2019 vide ref id 56878428.

They are debited excess amount of rs. 5198 from my account. Please refund the above amount.

I am already submitted a complaint on december but my complaint is not solved

Kindly do the needful

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Jan 15, 2020

Complaint marked as Resolved

I am remitted rs. 2877 on 02/12/2019 to ola cab vide ref. Id 56814332, through online banking They are again debited rs. 1485 dtd. 02/12/2019 vide ref. Id 56814689 and rs. 3713 dtd. 03/12/2019 vide ref id 56878428. They are debited excess amount of rs. 5198 from my account. Kindly do the needful

Razorpay customer support has been notified about the posted complaint.

Jan 16, 2020

Updated by shylaja sathish I am remitted rs. 2877 on 02/12/2019 to ola cab vide ref. Id 56814332, through online banking
They are again debited rs. 1485 dtd. 02/12/2019 vide ref. Id 56814689 and rs. 3713 dtd. 03/12/2019 vide ref id 56878428.
They are debited excess amount of rs. 5198 from my account.

My complaint is not solved . Please do the needful

Verified Support

Jan 16, 2020

Razorpay Customer Care's response Hi,

Please provide us with the transaction details here: https://razorpay.com/support/#request and our team will assist you at the earliest.

Thanks and Regards,
Team Razorpay

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Comments

Noushida Babi

My money 320Rs was paid for online shopping app Ant Girl Collection via Razorpay . I came to know it is a fraud app . I need a refund of my money soon .
I request Razorpay to give my refund soon please .

Razorpay Customer Care's response, Jan 22, 2020

Verified Support

Hi,

Thank you for your time on call. As discussed, we are having this checked with the merchant and will keep you updated on the ongoing mail thread with Ref: 1858263. Highly appreciate your patience and understanding in this matter.

Thanks & Regards
Team Razorpay

Rohan S b

Money was not refund after 1weak of working days

Razorpay Customer Care's response, Jan 22, 2020

Verified Support

Hi Rohan,

We are sorry to hear about your experience. Please share your transaction details with your contact details here https://razorpay.com/support/#request and we will get back at the earliest.

Thanks & Regards
Team Razorpay

Sharath V B

Dear sir.
Please check below mentioned details bcz i paid 4th jan 2020 EMI. But still not received that amount. Plz verify it and plz refund as the same Account

Plz find below mentioned Accounts details

Razorpay Customer Care's response, Jan 29, 2020

Verified Support

Hi Sharath,

We see that a refund: rfnd_E0OK04999A5vC9 has been successfully processed on: 4th Jan, 2020. You can check the status of the same here: https://razorpay.com/support/#refund. Feel free to write to us at: https://razorpay.com/support/#request for any further queries and we'll be happy to assist you.

Thanks and Regards,
Team Razorpay