Ecom Express — return order not picked up | |||
Sir i have booked an wd 2tb hard disk from flipkart and i received it on 16 jan 2020 I checked the product and performance was not upto mark so i decided to raise return request on the same day of delivery But in flipkart app it hasnt been updated so i cant raise return request on same day Next day i got updated that product has been delivered so i raised return request From there 18 jan no body called me but got message as your return pickup is failed as you requested rescheduling 19 jan gave a ring for 4 sec and update as i rescheduled but ring was for less time i was unable to pickup the call 20 jan they called me i lifted the phone no body spoke to me but i was able to listen external noise and i again i message that return has been failed and say that i rescheduled it Wab number is[protected] But my last date for pickup is 24 jan 2020 But it is not joke to throw complaint on me that i was rescheduling it look like a fraud to me So i have recorded calls that i spoke to them please help me Was this information helpful? | |||
Ecom Express customer support has been notified about the posted complaint. Verified Support Jan 21, 2020 Ecom Express Customer Care's response Dear Sir, Greetings from ECOM Express We regret the inconvenience. Please reconfirm the 9 or 10 digit shipment AWB/tracking number starting with 5 at [protected]@ecomexpress.in for us to assist you and resolve your complaint. Regards, ECOM Express Team | |||
3 Comments | |||
Comments
To ecoom express
By happy
Dear sir/mam
I have ordered for digital watch . I have got message that product delivered but I have not received the watch . delivery boy have called me.
Delivery boy named surrender Singh
Tracking no [protected]
By happy
Dear sir/mam
I have ordered for digital watch . I have got message that product delivered but I have not received the watch . delivery boy have called me.
Delivery boy named surrender Singh
Tracking no [protected]
Ecom Express Customer Care's response, Jan 22, 2020
Verified Support
Dear Sir,
Greetings from ECOM Express
We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest. Meanwhile, please email us your contact number at customercare@ecomexpress.in.
Regards,
Team ECOM Express
Greetings from ECOM Express
We are sorry to hear about your experience. We have noted your complaint regarding non-delivery of shipment and we are coordinating with the concerned team to get this resolved at the earliest. Meanwhile, please email us your contact number at customercare@ecomexpress.in.
Regards,
Team ECOM Express
Ecom Express Customer Care's response, Jan 22, 2020
Verified Support
Dear Sir,
Greetings
Request you to kindly share your contact number to assist you.
Regards,
Ecom Express Team
Greetings
Request you to kindly share your contact number to assist you.
Regards,
Ecom Express Team
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+91 11 3021 2000
+91 11 6659 8800
No. 14/12/2, Samalka,Old Delhi-Gurgaon Road, New Delhi, Delhi, India - 110037
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From last 4 days no one is coming for my orders pickup now my all orders are breached so plz do somthing