IndiaBulls — my loan amount

Address:

Borivli west, Mumbai City, Maharashtra, 400103

To whomsoever it may concern,

This is with regards to my loan amount, without prior notice or email my loan amount was increased without my information and now the bank people (Makran) is calling my mom and asking for the cash. This is not professional!!! If the emi amount has changed i need a hard copy or an email stating the emi has changed and not just call my mom and ask for money. Her name is secondary on the loan amount, they should call me if they require anything. I already sent a mail in december that i want to change bank and transfer my loan amount but i haven't got any reply yet. Also, after repeatably asking about pmay on my loan amount to arvind shetia who's suppose to be the person to let me know about everything from indiabulls never has any reply to anything i ask him, he also never knew my emi amount changed. The only thing everyone says i will check and get back to you and no reply from anyone!! Very frustrating!!! But the minute the emi amount bounced they reach my house to ask for money, totally not acceptable!!!
My loan account number is hhlbor00385954. I want an email stating my loan amount is changed only then will i make a payment and i want to change bank because i have received the worst service with this bank. Requesting the following documents.

1. Balance payable statement.
2. Indiabulls sanction letter.
3. Copy of agreement.

Also, an update on the discount on my loan (Pmay). Requesting you to kindly do the needful as soon as possible and update me. I'm sure you can see all my details with the help of my account number. If not please email me on [protected]@gmail.com.

Kevin dias.