[Resolved]  Indigo Airlines — kolkata to lucknow flight cancelled and it affected my entire holiday in india

Address:

32 Woodland Way, Woodford, Essex IG8 0QQ, UK, IG8 0QQ

Dear sir,
My wife and i made two bookings from london, uk 1. Oiwwkw and 2. Lko-ccu-dac pnr : cdq4kv.

We arrived by biman bangladesh airlines via dhaka to kolkata on 18december and stayed at the lalit great eastern hotel from 18-21 december.
On the 21st december, our flight from kolkata to lucknow was cancelled (Please see below), for no faults of ours and, our entire holiday plan in india from 21-28 december had to be abandoned. We could not avail our onward journey to lucknow on 21 december and hence the subsequent return flight to dhaka enroute indigo flt lko-ccu-dac on 28 december 2019. We could not stay in lalit great eastern either for an extra night or two.
We were forced to buy our return to dhaka flight on the 21st december via regent airlines at a hugely exaggerated price of inr 26000/- (We can produce the tickets and receipts).

We are now back in london and as a valued customer of indigo, would request you to look into the great inconvenience created for us by indigo's cancellation of our scheduled flight on the 21st december.
The refunds made by indigo for the cancelled kolkata - lucknow flight[protected] and the un-availed luknow - kolkata-dhaka flight[protected] is small, unreasonable and unacceptable in view of the cancelled india trip and the money spent on the unscheduled journey back to dhaka.
Please do advise before we take legal advice for our grievance.
Yours sincerely,
Dr. Hasanat husain and mrs. Shahida husain
32 woodland way, woodford, essex ig8 0qq, uk
Email : dr. [protected]@yahoo.co. Uk.
...

Dear indigo customer,

Your currently booked indigo flight is mentioned below. We regret to inform you, flight 6e-6156 kolkata lucknow, pnr oiwwkw has been cancelled.

Indigo flight (S)
Flightnumber from to deparuture date arrival date
6e-6156 kolkata lucknow[protected],[protected], 1655
We deeply regret the inconvenience caused and look forward to serving you on board.

Yours sincerely,
Indigo customer relations