[Resolved]  Razorpay — not received proper information

Address:201301

Ticket number 2003108,
I complaint that some one take payment from me through rozapay payment gateway however they did the same in fradulent .

Payment was done to SMC services Madhubani on 25th and 30th January.
From my SBI and RBL bank account.

Now they people not responding my call and SMC services also not helping me to give any time.kindly help to provide merchant details
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Mar 13, 2020
Complaint marked as Resolved 
Razorpay customer support has been notified about the posted complaint.
Verified Support
Feb 11, 2020
Razorpay Customer Care's response
Hey Kartika,

Thank you for your time on call. Our team has reverted to you regarding your concern over the ticket with ref number 2003108. Do feel free to write back to us over the same thread for any further queries, we would be happy to assist you.

Thanks and regards,
Team Razorpay
Complaint comments 

Comments

I tried to book tickets via irctc on 19 February 2020via via googlepay. The money was deducted and googlepay showed that the payment had been done. But irctc account showed failed payment and the tickets were not booked. The money was not refunded to my account.will I get my refund? And within how many days

Razorpay Customer Care's response, Feb 15, 2020
Verified Support
Hey Nikhita,

We checked our logs and see that a refund rfnd_EGbUx9YGXp325V has been processed successfully against your transaction and the same will be credited to your account within 5-7 working days. You can also track the status of your payment here https://razorpay.com/support/#refund.

Thanks & regards,
Team Razorpay

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