[Resolved] Idea Cellular — wrong deduction of amount by idea cellular

[Resolved] Idea Cellular — wrong deduction of amount by idea cellular

K Kishan Kasnyal

In my mob no [protected] idea service provider deducted 5 rs twice. On speaking to customer care they said i responded on their call. The call received from [protected] which they use only for recharge offers so how can i reply on that call. They are not ready to refund the balance for this wrong deduction. Very very poor response from idea +2 photos Was this information helpful? No (0) Yes (0)
Mar 27, 2020 Complaint marked as Resolved Idea Cellular customer support has been notified about the posted complaint. Verified Support Feb 25, 2020 Idea Cellular Customer Care's response Dear Customer, As per our recent communication, we request you to send a SMS as STOP to 593350 to stop the flash SMS or else you can refer the below given steps to stop the flash service manually from your handset Refer to the below given steps to deactivate the Flash SMS:-- Go to your handset SIM Toolkit-Click on Idea Flash option - Tap on Activation - Click on Deactivate. Regards, Prajakta
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Comments

Dhanushwr Kumar

My network is down from evening...
I have tried all methods to resolve it...
Still its not working
I have changed slots...
Manually changed settings...
Switched off the phone and restarted it...

Idea Cellular Customer Care's response, Feb 25, 2020

Verified Support

Dear Customer,

Sorry for the inconvenience caused. We request you to provide us your Idea contact number for which the issue persist along with your alternate contact number to assist you further.

Regards,
Prajakta