[Resolved] LG Window A/C Lwa2 — Repaired product not being replaced under warranty period

Mr. N. Sampath

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I brought this LG window A/C on 5th feb 2010 from Next retail ltd.(borivali west).I found the product to be not functioning properly within few days after the date of purchase.I registered a complaint immediately on 20th march 2010.
But recieved no reply from the LG customer support.After this i repeatedly complained at the call center many a times but recieved no help from their side.
Then i personally visited the 'Next' outlet to lodge a complaint.But being so patient for so many days recieved no proper reply from both the parties.
Finally a serviceman came to my house on 23 march 2010 and found a gas leakage problem in the A/C.
Inspite of the A/c being so new how can such a problem occur...?
So i claimed for a new product in place of the repaired one's for which the people from the company are not agreeing.
What should a consumer do at such a stage...please give me a solution...all that is happening is not right...i hope the company replaces my product as soon as possible.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

mroy

from Delhi, Delhi

LG — about Lg window a/c

I have purchased 1 no. 1.5T window a/c (make - LG,model - LWA5EW1DF1) from RAMSONS,Urmila tower, Dhanbad(Jharkhand) on 25 th April,2009.The a/c is giving some problem(cooling is not as per satisfaction,some abnormal sound from inside when it is switched off ).I have communicated this to L/G via telephone no.[protected] on 22.6.2010. Mechanic had attended the a/c & told that Gas has leaked out & so refilling has to be done.The same problem had occured within 3 months of its purchase & was rectified from L/G. . The same problem has been repeated this time (just after 1 month of warranty). I have communicated this to L/G many a time through e-mail and also telephone but they are not ready to repair it free of cost.

LG Electronics Customer Care's response, Nov 26, 2019

Verified Support

Dear Customer (mroy),

We regret the inconvenience caused to you. Please share your contact details with us and we will get in touch with you soon to address your concern.

Regards,
LG Customer Support Team

liar

from Hyderabad, Telangana

LG — Replacement with the other product

Recently in november I purchased a refrigerator after lodging a complaint to the showroom they send the piece after 1 month that too again I received a damage piece after replacement also. Till now I did not used that product so now I dont want to take that product at all but I'd like to take different product with the same amount.

As I paid it in stalement basis. Is it possible to take the other product with in the down payment amount. And more over I want to cancel the instalement basis. Could you please give me the suggestion regarding this.

Please send the solution to My email ID i.e. mahesha.[protected]@gmail.com