[Resolved]  Reliance Digital — Very very bad service

Address:Thane, Maharashtra

Hi, I brought Mulimedia from Relaince Digital, I went back in the store after one week due to it has techanical problems, When I have explain to the customer care but nobody want to listen seriouslly !!, even the customer care Manager also taking very easy, I don't what's the role of the Customer care in that shop!!!. This is very bad, I want to escalate this with top management, hope they can take some action !!!, If anbody has the contact details of the managment, pls. reply me.
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Aug 13, 2020
Complaint marked as Resolved 
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Reliance Digital — 30 days and waiting...

I bought a Philips LCD and Sony Home theater from the Hyd store on Road No 12 on 21st of Sept. I took and Home Theater along with me and the LCD was finally delivered on 19th Oct.
The home theater that I bought the same day is still awaiting installation...I have been promised several dates and times for this and have even taken leave so that the installation could be completed, however, the store managements complete lack of customer service has ensured that this has not yet happened.
Reliance Digital Customer Care's response, May 29, 2018
Verified Support
Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital
I bought LCD TV on 20th September from Hyderbad Reliance Digital Store. But i asked them to delivery it on 8th of October and then i called them to delivery the product on 1st october itself. After serveral follow up calls the product delivered on 6th October. The funny thing here is, the service persons and delivery boys gives a blank call to your contact number and you should call them back to answer their questions. They are lay man without any knowledge. If you are not careful, your product might delivery to different door also. Why because i got a call from the different house owner that they are delivery the products to them.

After serveral calls to Service Center, finally on 9th october, the technician came to install the TV and realised that the bracket was not correct and told he will place it in 2 days but the 2 days is continuing for 2 weeks still i didn't get the bracket back. I am deeply regretting myself why i bought it from Reliance. I dont know how long they will take to place the bracket. I am thinking now to go for Customer Court.

I will suggest my friends and relatives to keep away from Reliance Digital, they are very poor in service.
Reliance Digital Customer Care's response, May 29, 2018
Verified Support
Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital

Reliance Digital — no help on bought product

i have bought hp computer from reliance digital shipra mall ncr second floor and i complaint them on non working condition of computer they sent a employe he came but told i didn t understand i ll forward to my senior from that tilll today no response and my computer is still in non working condition. plz help me out plz help me [protected]
Reliance Digital Customer Care's response, May 29, 2018
Verified Support
Dear Valued Customer,

We regret the inconvenience caused. We have forwarded your complaint to our team and they will soon get back to you.

At Your Service,
Reliance Digital
I am not satiesfied with reliance digital service
B coz i had purchase 1 nos of microoven at 4 Aug 2009, when Demo engg was came here for demostration that time some problem found in MWO.



& lots of time gone for replacement...
Reliance Digital Customer Care's response, May 29, 2018
Verified Support
Dear Valued Customer,

Apologies for the inconvenience caused. Please share your contact details at the following link - http://bit.ly/RDCustomerCare and our team will contact you.

At Your Service,
Reliance Digital
I purchased lenovo laptop from Reliance Digital from Malleshwaram Bangalore in the month of November 2010 . While purchasing they gave one antivirus ( free ) & said u can use it for one year, But when i tried to instal in my laptop it was not installed . As i took it in Bangalore, But i stay in Udupi which is 400 km from Bangalore, I approched malleshwaram center . They said it will not work in Lenovo, if they informed me before only then i would have not come to Bangalore . Now i m feeling very bad, I m a doctor working in Udupi 2 day loss for me . Even i dont know about my complaint its also neglected then i will never use any reliance products in my life .

RELIANCE DIGITAL - HYDERABAD — Delivered damaged LCD TV from Reliance digital Kukatpally

I Purchased AOC LCD 42 inches with price of 33500 at kukat pally Relience digital. Next day they delivered LCD TV .After 1 day technician came to set up LCD and he found that total screen damaged. The response from the store is very very Poor very Poor ... I am waiting from two days . what to take next action ?

Reliance Digital — bad customer care service

Reference Card No.[protected], Their customer executives do not know their IVRS process options. They keep giving some silly tricks which in my case never helped. Complaint is that they activated ultra sharp pack 2 channels(HD channels) at my request, which we never been able to see on my TV, but as per them they have activated and for which money is also being paid. It is around three days that this issue is pending to be closed by them. They are not empathetic to customers, for me which reflected the culture of the company and lack of training.

Exclusive lead — False commitment & poor customer service

I have taken 10 clients lead from Indian mone website and made the payment of Rs. 2000 agains that. They made a commitment that if any client refuse to take a policy they would change the lead. But now they are not even taking a pain of receiving our call, And when we called them from some other no. they received again promised us to exchange those leads. But no again they are not giving us any response. Kindly help me in this matter. Its very unfortunate that while making deal they make such fake commitments. plz help me. Hoping for the positive solution at the earliest.

Thanks & Regards

Urvesh Raval
[protected]

Reliance Digital — Bad products and services

Hi:

We bought a Godrej 5 start split air conditioner (Order No: [protected] [protected]) from your store in Begumpet on March 4, 2012. The installation person has finally arrived on March 12, 2012. The Customer Service Manager, Sirisha was very impolite and blamed us for everything. The stabilizer was a faulty piece and was reported by the Installation person immediately to the store and he has taken it on the same day to replace it stating that it will be replaced in 24 hours. To worsen this, the technician disconnect the fan connection in the room; this caused much more discomfort to us.

The person did not turn up in a day and we kept following up with the service engineers and finally called up the store. After multiple calls and follow up the service engineer turned up on March 17 to install it. To my surprise the stabilizer was not a new one but a repaired piece. We have not even used the stabilizer that was sent and the installation person realized that it's a faulty piece while installing it. So why should I receive a repaired piece. We complained regarding the same to Sirisha and she promised to revert with a new piece in a couple of days. Its been 2 weeks since the incident has happened and we have no revert.

Its about 2 weeks from the date of installation and we started having problems with the AC. Water is leaking from the air conditioner that is not even a month old. The service center felt that its a drain problem now.

I am really fed up with your service and the kind of products that you are selling. How could you sell faulty A/C and stabilizer to us. This is creating a lot of discomfort during the peak summer time to my elderly parents and my 2 year old daughter.

I have been buying products from Reliance Digital from the past 3 years and been a good brand advocate (you may check in your records on the no. of purchases I made).

I would expect an early response and an appropriate solution to this. You may please enquire with your Sales Manager, Rachana on the no. of follow ups that we made and the level discomfort we faced.


warm regards
Venkat Vishwanath

+91 [protected]
Dear Sir,

We hope that your grievance has been satisfactorily addressed. We will do our best to ensure that your next experience at any of our stores will be good and you will not face any more inconveniences.

Warm Regards,
Reliance Digital
Anami3's reply, Mar 3, 2018
It's 2018 and still our experience has been horrible. Your words mean nothing. Bought a defective laptop and was refused a replacement even though we came within one week.
Thanks to your ineptitude, and no empathy towards your customers, we are stuck with the defective product. Your sales persons do not wear an identity card if the company they represent. Dell guy tells us HP is not upto the mark. But his would we know he's a dell guy?! He had mouths all the other products except dell. Customers think they are your people. And please, check your suppliers. They are fooling you, and you are fooling us.
Reliance Digital, you have been most unreliable. And all those who are connected to us now know about this. Don't expect too many customers. The word has spread.

Reliance — Extremely bad customer care

My sim [protected] has been blocked without any reason ..i have resubmitted the document also but still no response .. if such kind of service u want to provide to customers then for god sake shut the R care outlets..
Am extremely unsatisfied with the sales service of the thane based reliance digital from where I purchased DSLR - CANON D1100. Just after 5 days of purchase the Bag given with the DSLR Tears apart ... Near zip (this is the case when I didn't bring the cam out). I came here to show them the issue and the sales service man is arguing with me with bad words. Even I was committed to give a free tripod with this cam... Tht is still pending after 2 weeks. No dates/ commitment where provided to me.

NOT SATISFIED.. WILL NOT PURCHASE ANY THING FROM HERE IN FUTURE.

POOR POOR SERVICE.
Everytime Commitment comes wrong whenever u bought nay product from reliance digital.Yesterday (15Dec'12) i bought

Samsung-32 3d Fhd Led Tv-32es6200. The only reason i bought from reliance digital because they committed me to deliver and

installed on 16th Dec'12 in written commitment.Since i need to gift some one on that day and that was my only criteria.But

everything at end of the day was false commitment from reliance.From 4pm on 16th dec'12 i started to follow up customer of

reliance digital as well as the sales guy but none of them bother to send an engineer in given time.At last they send an

engineer at 9:30pm that also not of samsung, he was from LG team and he don't have any installation report copy.Since he

does not belong from SAMSUNG as well from RELIANCE DIGITAL without any proof. I was shocked when i discuss with that

guy.Around 10:30pm -16th Dec'12 after opening the whole kit of my product and trying for last 20m in he could not install

the device because he does not have sufficient accessories to install.End the of the day my TV was not installed.Just a

worst day for me.From tomorow its not possible for me to give time for installation since i will be not available as well

as i loose every hope from reliance digital in a single day.What a worst service brand i ever experienced.I don't

understand what samsung is doing here are they not informed or they least bother to send an engineer.I need the

justification by any means.
I purchased a 40 Inch LED TV on 14-JAN-2013. Today is 16th Night 9 :00 PM. even after multiple follow ups the Engineer didnt bother to visit and complete the installation. When called every time he and the supervisor gives a new time but never turns up. Pathetic Service.. I will never recomment somebody to purchase from Releiance Digital though I had a wonderful experience with the salesperson explaining me in such a detail.
Dear Concerned,

My name is sudip Bose.I had made purchase of a refrigerator from reliance digital retail Limited, at diamond city North Mall, shop no. SF-1, 2, 10&11 2nd floor, 68 jessor Road kolkata, west bengal pin-700055.Store PH[protected].Refrigerator model-WPL-DC-230I-MAGC 5DG.Order No.-[protected].salesman ID-540473, auth code-021989.ON 11/5/2013.Down payment is made and rest amount is finalced by bijaje finance (MFT finance no.-SF9625330)
But still now today 13/5/2013 the refrigerator is not delivered to me from reliance.On 12/5/2013 reliacne just sent a defictive product to my house and immediately took the same back.Also my old working refrigerator is dismalteded as reliance brought it from me for rs.1000.Now having lots of problem.AS NOW NO NEW REFRIGERATOR AND MY OLD REFRIGERATOR IS NOT PROPER DUE TO THE ACTIVITY OF PICKUP PERSONS.HENCE please provide me the new refrigerator by 14/5/2013.
An order number [protected] was brought from Reliance Digital Ambience Mall Gurgaon, payment made on 20.07.2013

Though the Order was very small and committed for a Delivery on 21.07.2013 before 5 o clock in the evening.

The Order has stilll not been delivered and the people/ department involved do not have an answer. I hope someone in your organisation is bothered
Very bad service in Reliance Service.Not getting the service expected from Reliance Service Center.When we buy AC they insist us on taking extended warranty, but once we take it the problem starts.We have to take a lot of pain in getting the call logged in the service center.Once it is done the technician comes after 2 days, and once he comes he is in sorts of hurry and with no politeness does not want to get our problem solved.Instead wants us to get everything done on our own from somewhere else.


This is the experience in Delhi.Please never go for go for extended warranty from reliance digital service center.


Amit Sen
[protected]
Dear Amit,

We apologize for the inconvenience caused and can assure you that this is not typical o[censored]s. We have shared your contact details with the relevant team and our representative will connect with you at the earliest.

Warm Regards,
Reliance Digital
Dear Pnandre,

We are sorry for the inconvenience caused. Request you to please share your contact details at this link - http://www.facebook.com/reliancedigital/app_[protected] for our team to assist you on priority.

Warm Regards,
Reliance Digital
Dear Amit,


We believe our team has got in touch with you and it was a pleasure assisting you. Have a great day and let us know if you require any further assistance.

Warm Regards,
Reliance Digital

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