[Resolved]  100Bestbuy.com — no delivery after payment made

I made online payment through netbanking of Axis bank for a saree on Oct.24 2012 but the item was not delivered till today.I sent them a number of emails[the record is saved]but they did not bother to tell me the actual status of my shipment.I called at the phone no.given in their website many times but after a long wait nobody attends your complaint.Since this is not a toll free no.,much money goes waste in this effort.Now I fear that this is a fraud done by them and my hard earned money goes waste.I request this forum to listen to my grievance and force them either to deliver the item or refund the money.