[Resolved] Aadhar — Poor Service | |||
Dear Head o[censored]IDAI, My appointment was fixed for 23/12/2012 at 4pm to 5pm. I had fixed this appointment 1 month back, I have the acknowledgement slip also, but now today morning when I called your enrollment office, I got the reply that my appointment is cancelled. Is this the service you provide. We were waiting the whole month for this appointment, and suddenly my appointment is cancelled. I want the appointmet by 4pm anyhow. My details of appointment centre is Powai Passpoli Municipal School, Near Powai Garden, Baji Palaskar Marg, Sakinaka, Mumbai, Maharashtra- 400072. Contact person was Gangasagar Santaram Choudhary-[protected]. Here in this appointment slip you have mentioned that (In case you are not able to keep the appointment,please call Aadhar Toll Free Number[protected]. You may reschedule/cancel your appointment by visiting http://appointments.uidai.gov.in) But now you all have cancelled my appointment have you send any mail or given a call. You'll could have informed us earlier. Your toll free no is not working.................. Is the service provided by UIDAI????????????????? The so called Govt of India............ Kindly do the needful. Awaiting the positive revert as soon as possible..... Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
The aadhar enrolment service is really pathetic. I had completed the aadhar forms with relevant documents in all respects and visited the enrolment centre at bmc school, carter road no. 2, borivali(east) on 24th Dec 2012. Standed in a queue for 2 hours right from 8am and then at 10am the authorities did not accept my form, instead stamped my form(a normal date rubber stamp with no signature or identification of authenticity - hence anybody can fudge with it) with an appointment date of 2nd June 2012. Does it take government 6 months to just enrol an individual for aadhar? What if i want to avail the lpg subsidy right now? There is no clear policy of enrolment appointments for centres.
Found people fighting in queues for aadhar enrolments at many places. Also visited the Himanshu bldg, Sodawala lane, Borivali (W) enrolment centre and found that only ONLINE appointments are being accepted and on checking the online availability for this centre NO SLOTS are available until one month and future date appointments more than one month are not allowed. Does the government expect everyone to have internet to book an appointment? If yes, then why the booking slots are not available for future dates? Why it can't increase the staff for the aadhar service? People stood in the anticipation that their forms will be collected here since 7.30 am in the morning.
Hence i am finding a complete failure from the government to enrol people easily, efficiently, hassle-free for an aadhar card.
I would like to escalate these issues of inability to provide a good aadhar enrolment service frustrating/harassing the individuals.
Please do atleast provide a single, easy, quick medium to fix appointments for enrolment and ensure that they are adhered to.