Acer 5542g Laptop — Extremely sloppy service from Acer

Address:

Delhi

My Acer service request number ID is[protected].

I had purchased an Acer 5542g laptop on December 28, 2009 and it has given me problems consistently ever since. Since March, there has been constant flickering in the screen, which I have unsuccessfully tried to get resolved several times by taking the laptop to Acer service centers. The laptop is still under warranty.

In June, I took the laptop to the following Acer service center:

PIONEER COMPUTER
343- Ambedkar Road, Opp. Shipra Hotel, Ghaziabad
Ghaziabad
PIN: 201001
UP

The service center returned the laptop to me after almost a week with NO repairs done.

Since the flickering problem intensified in later weeks, I took the laptop the following Acer Service center on September 4. The laptop has been lying with them for more than three weeks now and NO repairs have been carried out.

PERFECT SERVICES
1020, Tenth Floor, Roots Tower building,
Lakshmi Nagar,
Delhi - 92.

When I call them, they say that the faulty part, the “monitor cable” has not been “received” at their end from Acer. I fail to understand what that means!

I do not know if this is a lapse on the part of the said service center (Perfect Services) or Acer, but the fact is that despite shelling such a huge sum of money, I am without a proper laptop for almost 10 months now. This is customer service at its sloppiest from Acer. It is appalling to see such a reputed brand treat a critical function in this manner.

I sincerely hope that Acer will make IMMEDIATE efforts to solve this issue at the earliest. If I do not see remedial action on the part of Acer within a reasonable time frame, I will be forced to move the Honorable Consumer Court and push for compensation for the delay, repeated trips to the service center, and loss of productivity. I believe I have a very strong case right now.

I expect the laptop to be returned to me at the earliest, running and in perfect condition.

Hoping for a very early, affirmative response.

-----
S. Vashishtha

Ph.: [protected]

Email: ashu83[at]gmail[dot]com