Affordable Sales Promotion Pvt Ltd & Today Retail Network Pvt Ltd — Deficiency in service & indulgence in unfair trade practices by announcing attractive offers & not implementing them
(Re: Deficiency in service & indulgence in unfair trade practices by announcing attractive offers & not implementing them)
We have purchased the holiday voucher from BAG it Today (Today Retail Network Pvt. Ltd) Of Rs.7000/- on 11/02/2011.
As per the sales agents confirmation before my purchase process the Voucher entitles me to select any hotel & hotel room from their affiliated resorts & hotel in India & abroad for 7 nights stay for 4 people. This voucher is valid for 1 yr & the voucher can be used on any date just by giving 30 days prior written application & Rs.750/- draft.
I have requested for deluxe chalets at Tioman berjaya resort & spa at Tioman Island, Malaysia from 14/04/11 - 19/04/11 along with a draft of Rs.750/-. The written request was sent on 18/2/2011. Repeated efforts to get the stay confirmation from them have been failed and we have no response from them for a month now. We have been fooled around by the executives who gave all kind of excuses for non confirmation who earlier have confirmed that our bookings will easily be done on our dates..!! We have called almost 30 times in day, half calls have been kept on hold & half of them have been disconnected mid way. After through follow up with 2 executives Neha & Anthony We have been told that only 2 nights are available instead of 5 nights requested. We have all our air tickets booked which are nonrefundable. We have been following with the company executives for this stay confirmation but in vain .
We have also checked with the resort directly and they have confirmed the availability of rooms(which have been allotted to their affiliated companies such as RCI) for our dates. We are now disappointed and furious to know that they have been deliberately not offering/confirming us the rooms which are very much available.
we want to now filing a complain against Deficiency in service & indulgence in unfair trade practices by announcing attractive offers & not implementing them. Also giving Wrong Commitments on phone while selling the products.
booking id[protected]Bag it today holiday voucher):
INV DATE 15/2/2011
DRAFT SENT TO THEM-Rs.750/-
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