Comments
All staff of Air Arabia are very rude!
Reply
Thank you for contacting Air Arabia Customer Relations.
Reference to your feedback dated 05.09.2010, we regret to learn of the significant difficulties you experienced during your flight from Cochin to Sharjah.
We do understand how frustrating and uncomfortable this experience must have been for you and let me assure you that we, at Air Arabia, do take such complaints seriously and make sure necessary action is taken.
We have already investigated the matter with the concerned staff and have taken required measures with regards to your incident to ensure incidents such as this are averted and will not be repeated in the future.
Please accept our sincerest apology for the inconvenience caused. As with any business like ours, the greatest asset to us is a satisfied customer. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Thank you for choosing Air Arabia.
Thanks and best regards,
Youssef Hassoun
Customer Relations Department
Air Arabia
Reference to your feedback dated 05.09.2010, we regret to learn of the significant difficulties you experienced during your flight from Cochin to Sharjah.
We do understand how frustrating and uncomfortable this experience must have been for you and let me assure you that we, at Air Arabia, do take such complaints seriously and make sure necessary action is taken.
We have already investigated the matter with the concerned staff and have taken required measures with regards to your incident to ensure incidents such as this are averted and will not be repeated in the future.
Please accept our sincerest apology for the inconvenience caused. As with any business like ours, the greatest asset to us is a satisfied customer. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.
Thank you for choosing Air Arabia.
Thanks and best regards,
Youssef Hassoun
Customer Relations Department
Air Arabia
Hi,
I had made booking through Air arabia for my sister. She utilized one way ticket, but came through another flight for which she has one way air fare as credit. Now, I need to utilize this balance for my journey in the month of december. I went to air arabia office today, and they say its not possible. The reason is that her passport says our mother's name as 'Shameem Bano' and mine says 'Shameem Gaffar.' Shameem Bano is my mother's maid-in name and Gaffar Khan is my father. Its obvious that after marriage a woman's name is changed to her husband's. But the representative in air arabia office in Bangalore, India told me this is not possible, and also behaved quite rude.
My sister will not be travelling to UAE again. So, I need to utilize the remaining credit.
Now what should I do?
I had made booking through Air arabia for my sister. She utilized one way ticket, but came through another flight for which she has one way air fare as credit. Now, I need to utilize this balance for my journey in the month of december. I went to air arabia office today, and they say its not possible. The reason is that her passport says our mother's name as 'Shameem Bano' and mine says 'Shameem Gaffar.' Shameem Bano is my mother's maid-in name and Gaffar Khan is my father. Its obvious that after marriage a woman's name is changed to her husband's. But the representative in air arabia office in Bangalore, India told me this is not possible, and also behaved quite rude.
My sister will not be travelling to UAE again. So, I need to utilize the remaining credit.
Now what should I do?