Air Arabia — Rude Ground Staff of Air Arabia at Kochi Airport

 
4 Reviews
 neobahrain
I am an Indian working in BAHRAIN and I was choosing air Arabia for my round trip. I would like to draw to your attention an incident happen while I travel from Kochi to Bahrain on 10th August 2010

I have been in Bahrain approximately 7 years, and it's first time choosing Air Arabia.
And after my check in I was standing for immigration clearance unfortunately any counter was not open in early morning so there was long queue and time being I fill up the form and reach the counter, then only I realize that I don't have boarding pass so I approach same staff in check in counter regarding my boarding pass, she reply that we already issued so please double check in your hand bags etc, but I am sure that I didn't move any where after my check in I was just walk in to immigration counter.

after long discussion & chat she issue duplicate boarding pass and suppose to hand over to me, unfortunately in between a supervisor appear and she started another arguments for nothing gradually her voice is turn to scream and she grab the boarding pass from another staff tear to many piece and through it in dustbin, I can feel that she say to me let me see how you travelling.

Also imagine how it will be some one who leaving his family and return his work place, and I was so tensioned & depressed with her attitude and words. And her name is: Ms. Mini Kamala Mohan (Supervisor). I am really request and advice that please don't entertain this type of staff to get a bad image for your recognised air line and I am so shameful that got to know she is an Indian.

Finally after few minute another male supervisor approach me for a quick chat and info me that no worries we will issue another boarding pass and safely reach at my destination.

Rude Ground Staff of Air Arabia at Kochi Airport
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Comments

All staff of Air Arabia are very rude!
Thank you for contacting Air Arabia Customer Relations.

Reference to your feedback dated 05.09.2010, we regret to learn of the significant difficulties you experienced during your flight from Cochin to Sharjah.
We do understand how frustrating and uncomfortable this experience must have been for you and let me assure you that we, at Air Arabia, do take such complaints seriously and make sure necessary action is taken.

We have already investigated the matter with the concerned staff and have taken required measures with regards to your incident to ensure incidents such as this are averted and will not be repeated in the future.

Please accept our sincerest apology for the inconvenience caused. As with any business like ours, the greatest asset to us is a satisfied customer. It is our goal to retain you as a satisfied customer and will hope to serve you again in the future.

Thank you for choosing Air Arabia.




Thanks and best regards,

Youssef Hassoun
Customer Relations Department
Air Arabia
Hi,

I had made booking through Air arabia for my sister. She utilized one way ticket, but came through another flight for which she has one way air fare as credit. Now, I need to utilize this balance for my journey in the month of december. I went to air arabia office today, and they say its not possible. The reason is that her passport says our mother's name as 'Shameem Bano' and mine says 'Shameem Gaffar.' Shameem Bano is my mother's maid-in name and Gaffar Khan is my father. Its obvious that after marriage a woman's name is changed to her husband's. But the representative in air arabia office in Bangalore, India told me this is not possible, and also behaved quite rude.

My sister will not be travelling to UAE again. So, I need to utilize the remaining credit.

Now what should I do?

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    Air Arabia - Rude Ground Staff of Air Arabia at Kochi Airport

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