[Resolved] Air India Express — COMPLAINT AGAINST AIR INDIA EXPRESS STAFF'S BAD ATTITUDE | |
Sir, I am writing this complaint letter, having gone through lots of inconveniences and troubles faced by my wife and my infant boy during my recent trip from Kolkata to Singapore with your Air India Express Staff at the Check-in counter on 28 Dec 2010. Some hardship faced by my family are listed below: 1. My wife, my infant son and I have a confirmed ticket from Kolkata to Singapore in Air India Express on 28Dec 2010, 3.25am flight but we were denied blatantly of our seat, for the reason Flight Overbooked. 2. At Kolkata check-in counter, the lady staff’s attitude towards my family (with infant) was very harsh and inhuman. She denied any consideration and priority for my infant even after explaining to her that my child was under medication and not feeling well. So we were in Queue for One and half hour before we reach check-in counter and to be denied seat at the end. There was only one lady staff in the Kokata check-in counter, so I believe it will be easy for your office to identify her and take necessary action. - She accused us of not queuing up early to check-in when the seats run out. She is inconsiderate and not fit to serve decent passengers of any flight. Don’t this flight company have any consideration/priority for any infant/sick/elderly/handicapped people? I wonder! 3.Our family was rescheduled to fly on 30 Dec 2010, which we did and reached Singapore safely. But the damage has already been done and we have missed important appointments and engagements relating to our works since we have to retain in Kolkata for another two days without any assistance from the flight company. And my infant boy’s health has deteriorated and thus need further medical attention as soon as we reach Singapore. 4. This big blunder was committed by one poor inefficient and inconsiderate staff to our family which is hard to tolerate. To add salt to the wound further, she (staff) was never remorseful and not even tried to apologize for the matter. I dont think i will ever take Air India Express Again! I am waiting for the apology letter from the lady staff. Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
this flight AI Express is such a lousy bus!
Dear sirs,
This is to inform that the booked Air Ticket from DXB -TVM IX 540 which is schudled on tonight 10:40PM, Passenger Name AJAYAN RAGAVAN but unfortunately the schudle has been changed without any notification /further intimation to the concerned passenger but only we got phone call to the passenger who is not aware on these schudle changes, since then we tried to contact you to re confirm the status, but nobody was attened the call, at last one of your staff picked the phone in this No[protected], and responded us as agreeing that the schudle is changed but the related agency should have called you, you can go from SHJ tonight, so we suggest you this is not satisfied answer from the Air -Lines, we had been proposed to do many thing due to this sudden change of this re route, we are loosing our precious time and money, what is the solution for these type unpleasant occurance which is been occuring often from your Air Lines.who will bare this loss ?
This is to inform that the booked Air Ticket from DXB -TVM IX 540 which is schudled on tonight 10:40PM, Passenger Name AJAYAN RAGAVAN but unfortunately the schudle has been changed without any notification /further intimation to the concerned passenger but only we got phone call to the passenger who is not aware on these schudle changes, since then we tried to contact you to re confirm the status, but nobody was attened the call, at last one of your staff picked the phone in this No[protected], and responded us as agreeing that the schudle is changed but the related agency should have called you, you can go from SHJ tonight, so we suggest you this is not satisfied answer from the Air -Lines, we had been proposed to do many thing due to this sudden change of this re route, we are loosing our precious time and money, what is the solution for these type unpleasant occurance which is been occuring often from your Air Lines.who will bare this loss ?
I travell flight no. ix191 from amritsar to dubai dated 30sep. The food quality was not bad u call it sooooooooo bad. You dont give the food i[censored] cant aforad. because public spend more money for doctors after eat the foods. Plz improve ur quality or stop to provide food
.
.
Hello,
Every one I like to inform every one and also like to raise a complain all the passenger who travel By AIR INDIA EXPRESS, I had a bad experience when I was traveling From Mangalore to Doha With My wife and my child, the staff are so rude and lot of harassments from staff till the security in the Mangalore Air Port, trying to open all the baggage’s creating problems to the passengers unnecessarily without any strong reasons, its has been noticed that the new ways to make money is that for access baggage weight where they have Set the electronic weigh machine is to 5kgs More then the normal, usually we weigh our baggage’s from our manual weigh machine, which may have some error, considering this and taking this point in mind we reduce our things much more then the luggage allowance to avoid the charge of access luggage, but still every one find the weight more then what they expect, so the Air Port make a good profit of this charging Rs. 475/- per kg, and next thing is that after boarding the flight they don’t provide any kind of food or a glass water for hours after the take up where we find and face tuff time due to the flight is at 7Am and we had to report to the Airport at 5Am without having a proper breakfast, mean while I would like to tell you that I had booked my flight at 8 Am and at last movement I was lucky enough to know that have called me and informed me the flight time has changed to7 Am or else it would be another problem that i may miss the flight, later one board the seats of the flight is such a bad condition that we cannot even lean back, , traveling for hours its normal that passengers may need some entertainment for getting bored, but in this flight they take another advantage of the passenger to make money that is the drop down the TV screen with a movie which is of their own choice and each TV provided for 2 passengers where it cant even watched properly with fading effect on it, and try to sell the headphones to hear the Audio of the movie, and this headphones are waste after they use in in the aircraft because its not useful for any audio equipment, later on the food supplied is not even worth for animals to eat, such kind of food are supplied for passengers, were I noticed everything is returned back to dustbin when gathering back, After that comes liquors for selling like whisky wine bear etc to make again some bossiness in the board, The Airlines are taking advantage as there are no other international flights from Mangalore where the passengers are helpless and forced to take a direct flight from Mangalore. This flights does not have any accurate timings and can change their timings at anytime, more over flights also can cancel any movement and even refund not available so we can take any other flight to avoid delay even though the fault and delay is from their side. earlier I have noticed there were 2 flights in a week and now its 1 flight for a week witch is not reliable, the timings are very early morning which is makes in convince to all passengers who are traveling, The Air India Express is not bothered of giving a good service but trying to make Money and take advantage of the passengers who are helpless, and they say the flights are going in loss may be this is th reason they try to recover their loss in this kind of business, even though they don’t have any feelings of Air crash took place recently, and passengers traveling in this are flying with risk, comparing to this I really appreciate Emirates Airlines which I use to fly from Bangalore to Doha, Via Dubai, but I do enjoy the good service, I had 8Kgs of access baggage were I was not charged any this extra for this due to the kindness of the airlines, the baggage allowance was 30Kg and the Hand bag allowance was 7kgs, and the cabin crew I found were polite too, the food was excellent, and they had provide a free TV to each seat in front of the passengers with a control box hanging were we can select movie, songs and games to kind along with a free head phones, there was also a night lamp where we can use it for our convenience, tea coffee are provide to everyone on request any time when they needed it, they also provide toys, color pencil blankets to kids and children with some special gifts which makes children happy to enjoy the journey, it was said Emirates Airline gets Award every year for the best service and performance, but just I had taken a chance in the Indian Express that to avoid traveling to Bangalore to take this fight, that was a mistake I had made and faced this problem, or else traveling to Bangalore is not so tuff as there are more then 400 luxury super delux AC buss Pvt and Govt, every day too and fro, where we don’t even find tired after a sleep in the sleeper coach and next morning reaching to Bangalore, Airport busses are available from the buss stop which makes passengers convenient, and the New Bangalore International Airport is excellent comparing to Mangalore Airport, so I request and cooperate all who have gone thorough this problems and also join hands to teach them a lesson, that the Airlines are for the service of People and its not that the People are here to give them business and take advantages of them, And stop to put an end to this Monkey Business.
PNB:- Pleas add coments if any of you have gone with any kind of problems by this Airlines
Thank You
Every one I like to inform every one and also like to raise a complain all the passenger who travel By AIR INDIA EXPRESS, I had a bad experience when I was traveling From Mangalore to Doha With My wife and my child, the staff are so rude and lot of harassments from staff till the security in the Mangalore Air Port, trying to open all the baggage’s creating problems to the passengers unnecessarily without any strong reasons, its has been noticed that the new ways to make money is that for access baggage weight where they have Set the electronic weigh machine is to 5kgs More then the normal, usually we weigh our baggage’s from our manual weigh machine, which may have some error, considering this and taking this point in mind we reduce our things much more then the luggage allowance to avoid the charge of access luggage, but still every one find the weight more then what they expect, so the Air Port make a good profit of this charging Rs. 475/- per kg, and next thing is that after boarding the flight they don’t provide any kind of food or a glass water for hours after the take up where we find and face tuff time due to the flight is at 7Am and we had to report to the Airport at 5Am without having a proper breakfast, mean while I would like to tell you that I had booked my flight at 8 Am and at last movement I was lucky enough to know that have called me and informed me the flight time has changed to7 Am or else it would be another problem that i may miss the flight, later one board the seats of the flight is such a bad condition that we cannot even lean back, , traveling for hours its normal that passengers may need some entertainment for getting bored, but in this flight they take another advantage of the passenger to make money that is the drop down the TV screen with a movie which is of their own choice and each TV provided for 2 passengers where it cant even watched properly with fading effect on it, and try to sell the headphones to hear the Audio of the movie, and this headphones are waste after they use in in the aircraft because its not useful for any audio equipment, later on the food supplied is not even worth for animals to eat, such kind of food are supplied for passengers, were I noticed everything is returned back to dustbin when gathering back, After that comes liquors for selling like whisky wine bear etc to make again some bossiness in the board, The Airlines are taking advantage as there are no other international flights from Mangalore where the passengers are helpless and forced to take a direct flight from Mangalore. This flights does not have any accurate timings and can change their timings at anytime, more over flights also can cancel any movement and even refund not available so we can take any other flight to avoid delay even though the fault and delay is from their side. earlier I have noticed there were 2 flights in a week and now its 1 flight for a week witch is not reliable, the timings are very early morning which is makes in convince to all passengers who are traveling, The Air India Express is not bothered of giving a good service but trying to make Money and take advantage of the passengers who are helpless, and they say the flights are going in loss may be this is th reason they try to recover their loss in this kind of business, even though they don’t have any feelings of Air crash took place recently, and passengers traveling in this are flying with risk, comparing to this I really appreciate Emirates Airlines which I use to fly from Bangalore to Doha, Via Dubai, but I do enjoy the good service, I had 8Kgs of access baggage were I was not charged any this extra for this due to the kindness of the airlines, the baggage allowance was 30Kg and the Hand bag allowance was 7kgs, and the cabin crew I found were polite too, the food was excellent, and they had provide a free TV to each seat in front of the passengers with a control box hanging were we can select movie, songs and games to kind along with a free head phones, there was also a night lamp where we can use it for our convenience, tea coffee are provide to everyone on request any time when they needed it, they also provide toys, color pencil blankets to kids and children with some special gifts which makes children happy to enjoy the journey, it was said Emirates Airline gets Award every year for the best service and performance, but just I had taken a chance in the Indian Express that to avoid traveling to Bangalore to take this fight, that was a mistake I had made and faced this problem, or else traveling to Bangalore is not so tuff as there are more then 400 luxury super delux AC buss Pvt and Govt, every day too and fro, where we don’t even find tired after a sleep in the sleeper coach and next morning reaching to Bangalore, Airport busses are available from the buss stop which makes passengers convenient, and the New Bangalore International Airport is excellent comparing to Mangalore Airport, so I request and cooperate all who have gone thorough this problems and also join hands to teach them a lesson, that the Airlines are for the service of People and its not that the People are here to give them business and take advantages of them, And stop to put an end to this Monkey Business.
PNB:- Pleas add coments if any of you have gone with any kind of problems by this Airlines
Thank You
Blady Attitude Air india ticketing office staff in sharjah ( LAdy staff Manju ...)
I had booked ticket thru SNTTA COK-DXB ( vide PNR U9OZRQ) need visa confirmation for OK2B the passenger holding eVISA -for visa msg fee AED10 ONLY no access to pay thru online no acces to pya here in Fujairah the AED 10 must reach in Sharjah office
I had send a driverto sharjah office to pay by cash - visa already send to them by email - the above lady not willing to chk email
Manju : i dont want to chk email
Driver : shall i send you by fax
Manju : NO our fax out of order
Driver : pls accept this AED10 - i will arrange to send fax thru SNTTA
Manju : NO
Driver : what i wnat to do
Manju : that is your probelem
See this lady attitude
see our NATIONAL CARRIER staff ... attitude
Dear officers and ministers - NO ONE CONTROL like this staff and what is rules for visa msg
why the administration cannot access thru online for this srvc
rgds
xxxx
I had booked ticket thru SNTTA COK-DXB ( vide PNR U9OZRQ) need visa confirmation for OK2B the passenger holding eVISA -for visa msg fee AED10 ONLY no access to pay thru online no acces to pya here in Fujairah the AED 10 must reach in Sharjah office
I had send a driverto sharjah office to pay by cash - visa already send to them by email - the above lady not willing to chk email
Manju : i dont want to chk email
Driver : shall i send you by fax
Manju : NO our fax out of order
Driver : pls accept this AED10 - i will arrange to send fax thru SNTTA
Manju : NO
Driver : what i wnat to do
Manju : that is your probelem
See this lady attitude
see our NATIONAL CARRIER staff ... attitude
Dear officers and ministers - NO ONE CONTROL like this staff and what is rules for visa msg
why the administration cannot access thru online for this srvc
rgds
xxxx
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Air - India Building, Nariman Point, Mumbai, Maharashtra, India - 400 021
Air India — Attitude by the staff
i called safdarjung city office of Air India to re route my ticket booked on Air India to US...I was told by the operator that i have to personally come and do the needful. i asked him in today's time why not on phone as the website is unfriendly...he told me that the staff never picks up the phone thats why he suggested. I wanted to make this complaint.that too at the time of national pride like common wealth games, our national carrier is so pathetic and useless to count on.