Aircel — Amount haven't got credited after recharge

Address:West Bengal

Yesterday (17.05.2013) i tried to recharge online from www.aircel.com with a topup of Rs. 69. When the procedure is almost over it didnt show any message but my money got deducted from my account. I have got the message from my Bank. I tried to lodge a complaint to Aircel but they also didnt respond saying that I have to wait for 2 hours. Then I called after 2 hours but still the amount is not credited to my account. Please help me to get back my balance credited to my phone number
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Aircel — Amount reclaims

My number [protected], Last one month i have charged Rs. 50 in three times Aircel also debited 30 Rs in every recharging for what is the reason i don"t know. & I call So many times in your (198) call services They told me next time that error not come. But debit also continue in every recharge. Kindly credit the full amount in next recharging. Otherwise i will take necessary action.
Dear Customer,

We regret the inconvenience caused to you. Kindly share you registered name and contact details for the mentioned Aircel number for us to escalate your concern for a quick resolution.

We assure you that we are committed towards resolving your cocern.

Regards
Aircel Customer Service Team
Hi,

We regret the inconvenience caused.
Please help us with your Aircel Mobile number so that we can forward your details to the concerned department and get your issue resolved.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

You can also get in touch with us at https://twitter.com/Aircel or you can write to [protected]@aircel.co.in



Thanks!
Team Aircel India
My number is [protected]. Kindly return my balance asap. Today also I have tried so many times to lodge a complaint but the system was saying that the Customer care representatives were busy.

Rajdeep Sinha
Hi

I still didnt get any response from Aircel side. I request necessary action should be taken against them

Rajdeep Sinha
[protected]

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