[Resolved]  Aircel — GPRS / pocket internet

I m using aircel in delhimy number is[protected],
I purchased a aircel sim card on 10th of june, 2009
I recharged with rs.98 to get unlimited internet, but when i started using pocket internet, browsing/surfing was fine, but download was very poor, when i try to download a file which is more than 750kb-1mb, it doesn't downloads the full file, it gets paused, and now after 5 days the browsing is also getting poor and downloading is literally 'nill', this is pure cheating and looting by them in the name of free unlimited internet.
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Apr 7, 2017
Complaint marked as Resolved 
Feb 20, 2014
Jitanjan Sarkar's response
i want my number [protected] of Aircel to be deactivated ASAP.. the sim was misplaced few months ago and i found out today that it is being used by someone else in Kolkata.. it's my urgent request to deactivate the above number which is registered under the name of Narayan Ch. Sarkar.. Thank you..
Verified Support
Mar 07, 2017
Aircel Customer Care's response
Dear Mirja,

We regret to inform you that given details are not matching with our record. Please share the date of connection purchase so that we can assist you better.

Warm Regards,
Aircel Social Media Team
Complaint comments 

Comments

yeah this is right this company is cheating the customer in the name of pocket internet...
n i think dat those good msgs posted in d comment in other windows r posted by these fools only... bcoz no 1 is happy taking AIRCEL card... sum strict action should be taken against such company if they wont do sumthing abt people's probs... n den only de will realize their mistake...
n yeah " BEWARE OF THIS SERVICE " people bcoz really is not "POCKET INTERNET" its
"POCKET MAR INTERNET"
no dowt aircel is cheating us in the name of pocket internet but somehow i managed to get the settings from them after 15 days of constant battle. i know how to install the setting manually for nokia s60 handsets and windows mobile u can contact me in case you need any help [protected]@rediffmail.com
Ok friends now I'm giving you the manual setting tips here

HTC P3400i Aircel connection

1. Start
2. Settings (At the bottom)
3. Connections (third tab from the left)
4. Connections (icon)
5. Tasks tab- Add a new modem connection
6. Make a new connection
(i) Enter a name for the connection – aircelgprs (All small no space)
(ii) Select a modem – Cellular line (GPRS)
Next
7. Access point name
aircelgprs
Next
User id: BLANK
PW: BLANK
Domain: BLANK
8. TCPIP – Use server assigned IP address
9. Server tab – Use server assigned IP Address
10. Ok – Finish
11. Go to connections in the connections tab (step4)
12. Advanced
13. Select networks – aircelgprs
aircelgprs
OK
Manual Aircel connection setup HTC P3400i
1. Start
2. Settings (At the bottom)
3. Connections (third tab from the left)
4. Connections (icon)
5. Tasks tab- Add a new modem connection
6. Make a new connection
(i) Enter a name for the connection – aircelgprs (All small no space)
(ii) Select a modem – Cellular line (GPRS)
Next
7. Access point name
aircelgprs
Next
User id: BLANK
PW: BLANK
Domain: BLANK
8. TCPIP – Use server assigned IP address
9. Server tab – Use server assigned IP Address
10. Ok – Finish
11. Go to connections in the connections tab (step4)
12. Advanced
13. Select networks – aircelgprs
aircelgprs
OK
Manual Aircel connection Setup Nokia 7610 and other phones of the same family.
1. Settings
2. Connection
3. Access point
Option
New access point
Use default settings
Connection name: aircelgprs
Data bearer: GPRS
Access point name: aircelgprs
User name: Blank
Prompt password: no
Password: Blank
Authentication: Normal
Homepage: http://www.google.com (or whatever)
Back -> back -> back and come to main menu and find
Web
Options
Settings
Default access point : select aircelgprs from the list
Now press 0 key for more than 2 seconds and you can connect to internet.
Spread this message everywhere so that others can be benefitted….
First i withdraw my previous comment. Pocket internet is totally wasted my money. They said Speed is 23-32 kbps. But originally speed is lessthan 5kbps. I cant view streaming videos. If i call them for that, no response. Airtel gprs is better than it. I hate pocket internet .
What exactly is the trouble that ur facing?
Sir i have purchased aircel sim on 30th june in westbengal circle. On 5th july i recharged rupees98 unlimited pocketinternet may be pocket mar but still i could access only 1hr net. Otherwise phone is showing connecting without downloading anything.
Airtel is charging 250Rs for 250 MB data and 30 p for every 50 Kbps. they have other plans viz 599 for 600 Mb data that is too costly. I believe 5 KBps(Kilobits/ Second) is the downloading speed for aircel that means you get 5*8=40 Kilobytes/Second Speed that is fair enough... But really the speed sucks...
Itne paise me etna each milegaaaaa baba, , , So don't waste your time go with idea net 20 plan which give you unlimited Surfing and Browsing and also arroung 8 to 15 kbbs downloding tooo...sooooo what you think by the way m not marketing excutive... if you want then you could, other wise just go with your local PI >>>i mean Pagla Internet...not Pocket
while using pocket internet of aircel

with nokia N72 on pc

use APN : aircel

speed is 112kbs
Same case here. I think no body in whole consumer support of Aircel knows, how to deal with Gprs and Pocket Internet users. You try as many times and wow you will get different replies from Aircel.
Infact some Aircel people dont know that Aircel GPRS is different from Aircel pocket Internet.
Iam using prepaid connection. and am not able to surf. every time i got a error.
Aircel ceo and chairman you go to the hell you are mother increase gprs charge by double and atleast give good browsing you dogs have no selfrespect your call center people are abused cause of you
...this is the most bad pocket internet service i have used on my mobile...customer care service is also bad...aircel cheated the customers about their services...plzzzzzzzz don't use aircel([protected])
Hey the browsing speed is quite satisfactory but downloading speed is miserable
pocket internet does not work for blackberry mobiles
no coverage
cheeting the customers

Aircel — GPRS not working frm last ten days

Respected Sir,

With due respect i want to bring my complaint under your due supervision.sir i had got a new aircel sim so that i could access gprs.the moment i recieved my sim i recharged it with Rs 98.my GPRS worked for few days and after that i hav not been able to even connect once.i called customer care many times only to get their hollow assurances.nothing happened till nw.i am not even recieving the G signal in my phone now.although all my neighbours are recieving it.sir i am not even getting the EDGE signal and have to only bear the slow speed of GPRS.my phone is having EDGE facility.its almost 12th day now and the GPRS problem is yet to be solved.i hope you would personally look into the matter and that my problem is solved as soon as possible.thank you.
i m senthilmurugan from coimbatore i am using aircel my no. is [protected].. send message for packet internet activation i get gprs setting but when i open wap services after 2 sec it show error message packet data connection not available...i have call customer care many time but they not solve my problem and told me that they send my complain to gprs department and they callback in within 24hrs but after 10 days i have not got any callback plz help me...thnks
senthilmurugan.g
coimbatore
i m senthilmurugan from coimbatore i am using aircel my no. is [protected].. send message for packet internet activation i get gprs setting but when i open wap services after 2 sec it show error message packet data connection not available...i have call customer care many time but they not solve my problem and told me that they send my complain to gprs department and they callback in within 24hrs but after 10 days i have not got any callback plz help me...thnks
senthilmurugan.g
coimbatore
Aircel is cheating in the form of Pocket internet. it has a very poor service..

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