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[Resolved]  Aircel — How to claim my money

My aircel sim validity was upto 11th aug, o9.I had the information that with Rs. 99 we can get a lifetime validity.So I went it to the nearest shop which claimed to know no information ragarding it but took Rs 99 and a transaction confirming message came to my mobile.But noe I am getting no validity as their is some change in plan with money being Rs.91 for lifrtime validity.But in the whole process I am getting no balance and no validity.My point is if there was no plan as such then why the company accepted the money and gave me a transaction message.They should compensate for it or give me the balance.They just can't take the whole of money
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Aug 14, 2020
Complaint marked as Resolved 
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I had a number [protected] which I was purchased 5th June 2009, It was Postpaid, the reason behind it was to suffering internet (GPRS). There was a plan of reducing the call rate in it. Internet never connect more than 5 minutes because of service message. when ever we make the request to the customer care but they didn't received the call at least for 1hour .They make the call on hold and after some time they cut the call in between. When ever we connected to customer care they couldn't satisfied to me.
After getting in trouble I cut my connection in 19-8-09 from the branch of Cannought Place, K 28 We make the Payment of Bill and Sim card. They broken the Sim and paste to the form in my supervision.They Provide me a Account ID No.[protected]. They make call me after 24 hour and give me a Reference No.[protected] at 3:00 pm that your connection has been canceled and told me that you will get refundable payment with in 45 days. Whenever I makes call on this No. it being Switched Off. They make a call to me and said your bill has been reached here please pay it. I told him that we have canceled this No. and in October they call makes again around 13-10-09 they said again that your bill has been reached here please pay it.and i said again i have canceled this No.They reply that after reaching office of Aircel you will get solution, I reached Dwarka sec-5 at 10:10, they keep my details, after 30 minutes they said that our server is down now and we will make you call on alternate no. after one hour they provide us a Name and Number (No.) i.e, Vishal Chopra, [protected]. I call on this No. after 6 hours he didn't received the call.
There are some Names of customer executives they couldn't satisfied to me are:

Date Time Names Comments

[protected]:10 pm) Shalini - Complain not forward to Senior
[protected]:52pm) Sourav - Cut in between conversation
[protected]:00 pm) Sanchita- System problem
[protected]:30 am) Harleen - Cut in between conversation
[protected]:40am) Dipti - Cut in between conversation
Dear U.S Saini,

Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.


You can also get in touch with us at https://twitter.com/Aircel


Warm regards,
Thanks!
Team Aircel India .
One local pack is activated by me viz(1.2p/sec one day), later on i want to deactivate that, which i tried too hard by calling in the customer care, and from that no complaints were taken coz they were not taking up my calls, this balance deductn occured for exactly 13 days, finally service deactivated but my balance not reclaimed, im totally angry about this and i want to port my sim
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Dear Customer(Usshi),

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Aircel No.:
Date & Time of deduction:
Amount Deducted:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team

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