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[Resolved]  Aircel — Poor quality of customer support

The worst ever telecommunication service provider award could be recommended for Aircel. They provide a very poor service. Their customer care is even more worst. I can certainly understand that they deal with the telecommunication business and the servers can go down and there can be any valid reason for them failing to provide proper service at all the time. But it should be rectified within a specific reasonable time. Moreover their customer care just sucks. Their Customer Care Representatives just do not now how to behave with their customers. Iam going to change to Airtel or Reliance... Aircel is just dabba cell...
Complaint marked as Resolved Aug 13, 2020
Complaint comments  25 CommentsShareTweet

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my mobile no is [protected]
please immediately send me a call details (may 24th to june 13th) on my email id : bhavani.[protected]@gmail.com

thanks
bhavani
very very poor & worst customer service. Aircel is total waste. i am going to change airtel.
please inactive CRICKET UPDATE sms
no long i require it ?
Hello,

Whenever I try to pay my bill VIA online the website is down
Such a big companies dont have a proper website to pay the bills in online.


Yours
Trufully
Sundaramoorthy Gurunathan.
my mobile no is [protected]
please immediately send me a call details (may 8th to Ouctueber 19th) on my email id :
my mobile no is [protected]
please immediately send me a call details (may 8th to Ouctueber 19th) on my email id :www.[protected]@yahoo.co.in
I FEEL VERY PITY ABT UR CUSTOMER CARE, REGARDING

Myself RAAj, I have been ur Customer underJODI Number offer.Recently, all my out going, incoming calls get barred on my both JODI number. When I requested ur peoples, they asked for the Address Proof & ID Proof. Twice I Surrendered all my details to Both Dealer & headoffice @ Spencer Plaza on 14th Nov, 2008. I requested a lot & they promised me within 3 hr, But nt even ur customer care taken a step or phoned me till now & not at all cleared my problem. I tired a lot by phone to ur customer care AIRCEL @ SPRASH, named ANITHA & ur team members too.ut o resposile. yet I have complaint number also, 803685. I face lot of problems in my business & lacked lot of money. So, please make suitable steps to recover my facilities on both of My JODI Card numbers, hereby [protected], [protected]. Thnk U.
*************


I contacted alot to ur customer care peoples thru Phone and registered complaint, I went all day along towards customer care by putting break of my office schedules towards HEADOFFICE . and Fully explained to them my problem. I given all those things, what they asked. VOTER-ID, RATION CARD, RECENT PHOTOGRAPHS. all things together, but they Promised me to clear my problem on both of my Jodi CARD i.e., [protected], [protected]. But they doesnt fullfilled. This the things, which HURT ME A LOT. Make me to think even to left my NUMBER ALSO. Why like those things Happing? ************
M S RAJA KUMAR @ jODI NUMBER - hereby [protected], [protected]

REGISTERD MY COMPLAINTS ABOVE TO sPARSH, aMBATTUR @ aIRCEL, EMPL_NAMED anitha, COMPLAINT NUMBER - 803685-

pLEASE MAKE THIS COMPAINT AS UR CUSTOMER CARE TO PROVE THEIR STUFF ON CUSTOMER CARE. tHE ABOVE PROBLEM IS UR TASK, GO THRU IT. & SCORE SPARSH GOOD NAME IN FUTURE
From
S.Ramesh
B-13, First cross,
Sivasakthinagar,
Chidambaram-608 001.

Respected Sir,

I am working as D.E.O in Annamalai University, Annamalai nagar.My mobile No.[protected].while I purcase the sim card I made with add on the following numbers of my relatives.(1)[protected] (2)[protected]. After some period [protected] sim was missing.My relative don"t take any action. After some period the number [protected] was issued to somebody. But Still the ADD ON is continued with that number([protected]) This not useful to me and same as the unknown person Now My Brother in law purchased new sim by the Ananandha Vikatan offer.Mobile number [protected] . Name-R.Prabhakaran. He wants to make with ADD ON my number (1)[protected]and (2)[protected].So I request you to Cancelled the ADD ON with [protected] Please inform me after cancellation is made. Later My Brother in law send ADD ON request to you.Unless You kindly made ADD ON(1)[protected] (2) [protected] (3) [protected] Iam waiting for your favourable reply.
Thanking you
Yours faithfully
S.Ramesh
Complaint on Bhavani aircell for not updating the amount paid.


This is K.Rajasekar, from bhavani, Last week on 21.2.2009 saturday, i had paid Rs 300/ as post paid. The costumer care of Bhavani have said that they will update the bill amount in 15 mins, but now its happen 60 hrs and still it is not updated.
I received phone call from Pollachi that the amount of Rs 300/ paid at Bhavani was not updated . The bill i received from Bhavani Aircell is Hand written bill becuase they said failure in net connectivity.
The cell number given by Bhavani agent is in switch off mode. mobile number given in Bhavani is [protected]. Pls inform immediately to update my bill and intimate me .

With regards
K.Rajasekar
[protected]
need an address of the following mobile number:[protected]
I would require the itemised bill for both incoming and outgoing calls on my number. When i called the customer service i was denied this detail. I need this details and let me know how to i get it. My number is [protected].Please send it to my email ID [protected]@gmail.com.
DEAR SIR
MY BILL DUE DATE IS 03/09/09 AND THE AMOUNT WAS OF RS 1081 . MY AIRCEL NUMBER IS [protected]. YOUR COMPANY REPRESENTATIVE CALLED ME ON 21/08/09 AND STATE ME THAT YOU PLEASE MAKE THIS PAYMENT .I MADE THIS PAYMENT ON 21/08/09 WIDE RECEIPT NO 00017324. ON 22/08/09 IN AN AFTERNOON TIME WHEN I WAS ON IMPORTANT MEETING YOU COMPANY PERSON CALLED ME AND TOLD ME TO MAKE A PAYMENT OF THAT INVIOICE THAT I HAVE ALREADY MADE. I WENT TO YOUR PUNJABI BAGH BRANCH AND TOLD THEM WHOLE STORY INSPITE OF FEELING SOORY THEY TOLD ME THAT THIS IS OUR COMPANY POLICY AND WE CANNT HELP IT OUT. I TOLD THEM THAT THIS IS NO WAY OF WORKING, THEY SAY WE WORK ON SAME BASIS AND IF YOU CANNOT WORK YOU PLEASE SURRENDER YOUR SIM CARD, THEN I HAVE SURRENDERED MY SIM CARD. THIS IS FOR YOUR INFORMATATION AND SEE HOW HONEST PEOPLE ARE WORKING IN YOUR ORGANISATATION
THANKS
SUNIL KUMAR AGARWAL
[protected]
hai Sir,
i 2 agree 2 wat Mr. K.Rajasekar said... no proper sevice 4m u... no 1 is sugst'n gud comnts on ur network... a big headache wid tat agent... now im not using ur network had 2 cancel cos of no response in custumer care... plz do look 4ward... my humble reqest.





Aashaa, .
i am jude. my wife have mobile no. [protected]. this mobile was missed on 07.09.09 in paramakudi, ramnad dist.tamilnadu. she compliant local area office, but still no action.so, please disconnect the above said no. and give duplicate simcard of same no.
please take action immediately. kindly reply as early as possible.
i have buyed a sim before one week i gave my proof to the outlet shop past two days my no was in activation if i call to someone lock key was showing but today suddenly my no was not in acctivation my no is [protected]
I HAVE RECHARGED ONE OF MY JODI NO: [protected] WITH FULL TALK VALUE OFFER Rs:199 BUT I HAVE GOT A TALK VALUE OF Rs:177 WHAT ABOUT MY FURTHER BALANCE
i purchased a new aircel sim ([protected]) in tat they didnt receive message from other network like airtel, reliance, etc. but receive only from aircel...
i purchased a new aircel sim ([protected]) in tat they didnt receive message from other network like airtel, reliance, etc. but receive only from aircel...

consumer complaints — poor customer service

Hi, this is SARAVANA from VELACHERY. I have filed a complint against GO AIR on 14.06.2013. BUT STILL THERE IS NO RESPONSE. The CONSUMER COMPLAINTS WEBSITE says File Your Complaint Here. Immediate Strong Action on Company. BUT STILL THERE IS NO RESPONSE. KINDLY LOOK INTO THIS ISSUE AND HELP ME TO GET RESOLVED.

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    Customer satisfaction rating
    57%
    Complaints
    9082
    Pending
    1705
    Resolved
    4521
    Aircel Phone
    +91 97 3819 9010
    +91 12 4476 5000 [Head Office]
    +91 88 9204 1111
    Aircel Address
    Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002