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[Resolved]  Aircel — Wrong recharge

I need to reverse my transaction through HDFC bank online banking for the transaction ref id[protected] as I done it the wrong number [protected]
instead of [protected].
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Complaint marked as Resolved 
Verified Support
Oct 05, 2015
Aircel Customer Care's response Hi rhingule,

We are sorry for the experience you had. Please share your concern with your Aircel mobile number at [protected]@aircel.co.in to help you.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Complaint comments 
69 Comments

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Comments

DT message disturb

it is highly disturbing that your DT messages and DT calls are really making me disturb. I grant me to stop sending the same to my mobile hereafter.
Reply

Not responding in aircel staffs

Sir
My mobile no is active in postpaid plan but No information in montly bills & request is not responded in tirupur aircel Telecom staffs so I am very feeling in obnormal mind so please clear the problem
Reply
Dear Gangesh,

We have checked on your number there is no any balance deduction on your number since last month.

Warm Regards,
Aircel Social Media Team
Reply
Dear Customer(Appu25),

We would suggest you to text START0 send to 1909 to register your Aircel no. under NCPR (National customer preference registration) to avoid unwanted promotional calls & sms.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Media Team
Reply
Hi,


By mistake I have wrongly recharged Rs.399 to [protected], instead of [protected] through paytm


txn#[protected]


Kindly help me to get refund.


Regards,

Biswajyoti
Reply
Dear Biswajyoti Biswas,

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Reply
Dear Biswajyoti Biswas,

We regret to inform you that we won't be able to post any adjustment in this regard.

Warm Regards,
Aircel Social Media Team
Reply
I am recharge150FTT on 22/08/16 at11:19 on this number [protected] .but the number is wrong.correct number is -[protected].please consider .thank you.
Reply
Aircel Customer Care's response, Aug 27, 2016
Verified Support
Dear Customer(cha_narayan),

We apologize for the inconvenience caused. Please share the following details so that our team can look into your issue:

Mode of recharge:

Transaction ID:

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
Aircel Customer Care's response, Aug 30, 2016
Verified Support
Dear Customer(cha_narayan),

Kindly request you to provide screen shot of the bank statement for debit and the bill desk ID while making online recharge to proceed further on the concern.

Warm Regards,
Aircel Social Media Team
I have done a wrong recharge of Rs 17 to no [protected] . Please reverse the transaction.

This is my transaction details

20 Aug 2017 JHDF[protected]-AIRCELMOBILEBILLDESK [protected] 21 Aug 2017 17.00
Reply
Aircel Customer Care's response, Aug 21, 2017
Verified Support
Dear Customer (Dev Abhi),

We regret to inform you that we won't be able to reverse the amount once the recharge is done successfully and hence we are unable to assist you in this regard.

Warm Regards,
Aircel Social Media Team

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