[Resolved] Aircel — Very poor customer service and false promises | |
I had been a loyal Aircel customer for more than 3 years till yesterday, and i had been using Aircel pre paid connection as their charges were comparatively good than other operators. However things changed when I got a call from Aircel customer care, the CC officer identified herself as NISHA and gave her extension NO as 7733- saying that she was calling from the Aircel head office Chennai. She said that as I was using the prepaid connection for a very long time she asked me to change it to postpaid with the same mobile No. I agreed. I was promised that by the next day i.e 0ct 17th Friday 3PM they will deactivate my old sim card and the new sim card will be activated IMMEDIATELY with the new postpaid connection. So i submitted all the required proofs documents and got the new sim card. Exactly at around 3PM I noticed that my SIM status showed as INACTIVE SIM. So I replaced the card with teh new one hoping that the new one has been activated with the post paid connection. however it showed the same status as INACTIVE SIM. What followed was a series of calls to the customer care both in [protected] and [protected]. The people there don't even know how to speak ENGLISH, so I asked for the supervisor or the floor manager who ended up being the same as the agent. Then only I was told that it will take about 5 days for the new connection to get activated.This was the worst customer service that I have ever come across in my whole lifetime... Finally I decided to get a new Sim card from a different operator preferably Airtel as I heard their customer service is good and that the people in the customer care KNOWS ENGLISH!!!... Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 100 Comments | |
Comments
Aircel — Very bad response from customer care
I have called customer care a several times. Each time i called up, i was told that the server is down and we r unable to view your details, call back later.This is absolutely ridiculous, how can the server be down every time i call them. If the server is down then the complaint should be noted and the service provider should get back once they have the solution.
There is no respect for the customers valuable time. People sitting on the customer care help desk are doing their job and getting paid to attend us. The customer is busy earning his/her bread and butter from another work.
The server may be down once, but this cant happen every time.
Aircel — Gave different service instead of what i paid for
On 30/12/2011 I have complained against my mobile number [protected]. But i did'nt receive any call for the complain I lodged from aircel.A aircel representative called me and said that they will deduct rs98 from my account and in lieu of that i will be getting 5 hrs of talktime for 1 month. I agreed and asked them to activate the service. Thay deducted 98rs from my balance but i did'nt receive 5 hrs of talktime instead when i called them they told that a gprs plan has been activated. When i told them the whole story they said that they are helpless. I would like to say that i don't need the service. Just deactivate the service as soon as possible and return my 98rs back to my account.
Dear Customer,
We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. Please do get back to us at [protected]@aircel.co.in for any other assistance.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team
We regret the inconvenience caused to you. Your concern has been noted and escalated for a resolution. Please do get back to us at [protected]@aircel.co.in for any other assistance.
We assure you that we are committed towards resolving your concern.
Regards
Aircel Customer Service Team
Aircel — complaint on customer care
no customer care member are responding for my call i was trying to talk to them for a week ago , no reply so i was complaining through thisAircel — Poor Customer Care Service, Uneven tariff
Very poor response from the Customer Care. I directly went to the main Aircel showroom, Spencer plaza, Chennai. I asked for the last dialed call list of the October month. They said it will be mailed to you within 15 days. But yet I didn't get any mail or SMS till now.AT &T — AT &T Mobile not working
I purchased ATT 5700 online.After 3 months only it started troubles.
It's not reparable in local market.
Please suggest where shall I get it repaired.
No service centre
Meri sim kho gai hai. mujhe esi number [protected] ki new sim chahiye. mera name AYUB KHAN s/o SAREEF KHAN POST MATOUR TAH. MUNDAWAR DISTT. ALWAR.
Dear Sandipta,
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel
Warm regards,
Thanks!
Team Aircel India .
Thanks for writing in to us. We apologize for the inconvenience caused to you.
This is to inform you, we have forwarded your complaint to the concerned department. We will get back to you shortly.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel
Warm regards,
Thanks!
Team Aircel India .
Dear Madhusudan,
We regret the inconvenience caused.
Please help us with your Aircel Mobile number so that we can forward your details to the concerned department and get your issue resolved.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel
Thanks!
Team Aircel India.
We regret the inconvenience caused.
Please help us with your Aircel Mobile number so that we can forward your details to the concerned department and get your issue resolved.
At Aircel India customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.
You can also get in touch with us at https://twitter.com/Aircel
Thanks!
Team Aircel India.
AIRCEL IS THE BIGGEST MOST DISGUSTING CUSTOMER SERVICE JOKE IN MUMBAI !!!
The only reason this so called "COMPANY" has customers is because of its cheap pricing. Try to get the smallest of help from their "CUSTOMER CARE TEAM" good luck.
The illiterate [censored]quot; that answer the phone do not speak English, wait for any reason to cut the call or ask you to call someone else.
I would tell aircel to save its money & my Blood Pressure & fire all the [censored]tards in its "PUNE OFFICE", keep an automated voice on its 121 option 2 to say "DO WAT U WANT, WE DONT GIVE A FLYING [censored]quot;
I have never EVER come across such "SERVICE" in my life & to think i pay service tax on my phone bills !!! YUCKKKKK!!!
The only reason this so called "COMPANY" has customers is because of its cheap pricing. Try to get the smallest of help from their "CUSTOMER CARE TEAM" good luck.
The illiterate [censored]quot; that answer the phone do not speak English, wait for any reason to cut the call or ask you to call someone else.
I would tell aircel to save its money & my Blood Pressure & fire all the [censored]tards in its "PUNE OFFICE", keep an automated voice on its 121 option 2 to say "DO WAT U WANT, WE DONT GIVE A FLYING [censored]quot;
I have never EVER come across such "SERVICE" in my life & to think i pay service tax on my phone bills !!! YUCKKKKK!!!
Aircel — Service provider is forcingly subscribing to various vas services and charging a hell lot of amount.
It's getting intolerable day by day.They are activating various vas services without my concern and charging a hell lot of amount.Customer service representatives are giving lame excuses.How could a telecom service provider activating various kinds of vas and charging.Please look about it as soon as possible.Thank youcall detailed of my number
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+91 12 4476 5000 [Head Office]
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Aircel Business Solutions, 2nd Floor, Building No. 10A, DLF Cyber City, DLF Phase II, Gurgaon, Haryana, India - 122002
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Aircel — distraction in customer care calls
hello,i've lost my aircel SIM card,so i need to block that particular number.your aircel customer no. is not picking my call since weeks.i'm very disappointed by this service.kindly provide me the sollution ASAP.
my details are as follows:-
name : rajesh jain
number: +91-[protected]
number to be contacted at : +91-[protected]