[Resolved]  Aircel — false offer provided

Address:

West Medinipur, West Bengal

Respected Sir/Madam ,
I Indranil Bose a customer of aircel prepaid mobile service of west bengal telecom circle , my mobile no is [protected] which belongs to the mentioned service provider, i has been cheated by the company by providing false information of their offer . The compaly has a toll free no 1288 which provides information regarding their offers, in that the company claims to provide unlimited pocket internet 2g (surfing&downloading) pack for rs. 98/- for a period of 1 month, but when i had recharged that pack and after i had used for 2 days the internet disconnect itself , i thought that that might be a network problem and next day i called their customer care 198 from their i had been told that due to not maintaining minimum main balance of rs.5/- the internet service is been stopped but today 11/06/2013 after recharging an amount of rs.30/- the service has been restarted but after a minute it disconnect then i checked my main balance and i am shocked that my main balance has been fully deducted after that i called their customer care i one of their executive name manoj told me that the pack of rs.98/- provides 1gb internet data for 28 days in 2g network but when i claimed of their offer provided on their toll free no. 1288 he refused and when i told him to transfer the call to their senior he told me that they are all busy and they can't attend me and disconnect the call after that i called their customer care for 2nd time still i didn't got any exclamation . There fore i humbly request you to view my matter so that i could get my money back as service . The transaction no for rs.98/- recharge is wbr[protected] dated 08/06/2013 & rs.30/- recharge is WBR[protected] dated 11/06/2013 . Thanking You
Yours Sincerely
Indranil BOse