Aircel Mobile — Without requirement application stating of value aded survices

Aircel Mobile — Without requirement application stating of value aded survices

D Dr Dheeraj Rathore from Delhi, Delhi

I am a costumer of AIRCELL mobile. i never subscribe or requested for any value added services on on my mobile but company automatically started hello tune on my mobile and deducted 30 Rs. from my balance. I lodged a complaint to costumer care and after 1 week i get back my deducted balance. But 2 week earlier it happen again with me. This time company automatically started news alert which i never requested. I again lodged complaint to costumer care.But this problem is never solved and after 2 or 3 days of news alert they started another service of daily jokes and deducted amount from my balance. 2 or 3 days before they again started hello tune without my request. I lodged complain again and again with every services which i not needed never requested and paying for that. But still their is no solution for that services. I called customer are to talk any higher authority but he or she never picked phone. Was this information helpful? No (0) Yes (0)

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Comments

Rahul Mishra

from Mumbai, Maharashtra

Just few months back I was facing a similar problem…but customer care were able to sort it out…the problem was not with the service but with my phone. I suggest you call them again…or Why don’t you use their customer care link http://www.aircel.com/customer_care/customer_care.asp and connect with them immediately and get a resolution. Or else you could just visit your nearest Aircel store and speak to the nodal officer there

unknownn

from Pune, Maharashtra

Same case for me also. I never requested to enable Dialer tune. But they activated by their own. Many times sent message to deactivate it . But no use.