[Resolved] Aircel Mobile Services — Automatic Activation of Caller Tune | |||
Dear Sir, My mobile no. is [protected] and I am a customer of Aircel mobile services from about 8 months. On April 10,2010 I received a call from one of the aircel customer care executives(the no. is [protected]) at about 12pm. She said that I can get a dialer tune at the cost of Rs.1 with a validity of 1month. Then I asked her whether any charges will be debited for that, but she said that no extra charges will be debited. So, I said her that yes, I agree to take that offer and she replied that it would be activated within 48hours. The next day, April 11,2010 at about 12.45pm I received a sms and it is like this- "Dear customer your dialer tune has been selected as per your request and you have been charged Rs.30 for the 30days subscription." When I contacted with the customer care executives they told me that their system was showing that a call was received by me on 11th April,2010 at about 12pm and I pressed some of the buttons of my cell phone to activate the dialer tune. But the fact is that I have not received any call from aircel services on that day before 1pm. and they are complete ignoring the matter and refused me to take any complain. So, I request you to please look into that matter and take necessary steps accordingly. Thanking you, Subhojit Mallick [[protected]] Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
Your solution is right at your hands. Get your DND service activated. Actually these are automated services and there should be an authorisation from the customer. The promotional calls and messages can be the reason for that when responded. Thus activating your DND will help to stop these calls and messages.
These are value added services and companies do charge for these, if you want to block all the promotional calls and messages get your DND service activated
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Aircel — Atomatic dialer tune activation
This is the second time they activated my dialer tune with out my request. But they always say that they activated it as per my request. My aircel no. [protected]. I have call their customer care several times, but still I do not get any solution from them.