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[Resolved]  Aircel — Online Recharge Balance debited but Recharge Unsuccessful

Address:Howrah, West Bengal

Online recharge (Rs 108.00 - full talk time) by debit card on 04-04-12 but every time recharge unsuccessful and balance returned in my account for 3 times (Citi gateway). But at the 4th time I tried to recharge thorough Bill Desk gateway (Aircel Website) balance debited but recharge unsuccessful and balance not refund.
* Now what to do ?
* I'm afraid to recharge online because it may unsuccessful and balance will wipe out from my account.

pls help.

Sandip Kumar Bera
[protected]
Area - Kolkata
Recharge date: 04-04-12
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Aug 13, 2020
Complaint marked as Resolved 
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36 Comments

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Comments

I've recharged 193 through online recharge system on 20/02/1016. but got a message that recharge is unsuccessful. Money is deducted from my account too. I've checked the billdesk recharge details, it is showing the recharge is pending. My transaction number is KOR[protected]received through sms). My number is [protected]. May i get back Deducted money? How can I recharge again with this transaction number?

Reply
Hi P Chakraborty,

Thank you for reaching us at Social Care.

We have forwarded your issue to the concerned department and we will get back to you shortly with further updates. Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.

Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in
Reply
I recharge Rs.150 through online. The amount deducted from my account but recharge was not successful.My mobile no is [protected].
Transaction Date: 25/04/2016
Transaction Amount:150
Transaction No:[protected]
Transaction Mode: Debit Card
Reply
Dear Customer (Amudha Shanmugam),

We have verified the transaction and found that the recharge got failed and payment got success. Hence, amount got debited from the bank. Request you to check with the bank for further refund process.

Warm Regards,
Aircel Social Care Team
Reply
Tansaction Date:[protected]
Transaction Amount:120
Transaction No: TNR[protected]
Transaction Mode: Debit card
Reply
Dear Er.M.Manoj kumar,

We regret for the inconvenience caused. Please share your exact concern with your "Aircel No." so that our team can look into your issue.

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.


Thanks and Regards
Aircel Social Care Team
Email us at [protected]@aircel.co.in
Reply
Dear Sir/mam
sir i am Deepak Pandey my mobile no is.[protected].ALTERNATE no.[protected]
i did the recharge from aircell mobile app on dated 8/07/16
rs of 209/-recharge has done successfuly.
but i dont hav got account balance.
and the tranasaction no is
MUR[protected]
Refrence NO. GSBI[protected].
i humble a Request please solve mu problem
Reply
Dear Customer(Deepak S Pandey),

Our team has got in touch with you and requisite details have been shared over the call.Kindly let us know for any further assistance.

Warm Regards,
Aircel Social Media Team
Reply
Hi,
I recharged for the amount of 108 rupees in my account. The recharge was successful. Yet i have not received the amount in my account. My number is [protected].
Reply
Dear Customer(Sayantani Adhikary),

We are forwarding your issue to the team. Meanwhile please share these detail so that our team can look into your issue:

Recharge Date:
Mode of recharge:
Transaction ID:

Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Reply
Dear Customer(Sayantani Adhikary),

As per system validation, you recharge Rs.108/- on 28/6/2016 at 19.00 and you have received the full talk time.

Warm Regards,
Aircel Social Media Team
Reply
Hi

I m MANJIT KAUR and my mobile number is [protected]. I recharged 119.00 INR amount debited from my account but recharge unsuccessful plz check

(a) Aircel number : [protected]
(b) Date of recharge : 23.09.2016
(c) Mode of recharge : Netbanking
(d) Recharge denomination/Amount: 119.00
(e) Transaction Id (if received): No.
Reply
Aircel Customer Care's response, Sep 24, 2016
Verified Support
Dear Customer(s2877),

Thanks for writing to us. This is to inform you, we have forwarded your complaint to the concerned department. At Aircel India, customer satisfaction has always been our priority and we assure that your concern will be taken care of at the earliest.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards

Aircel Social Media Team
Aircel Customer Care's response, Sep 26, 2016
Verified Support
Dear Customer(s2877),

As per our concerned team, no recharge of Rs.119 found on your number on mentioned date & time hence, benefits of the same has not been credited. If the amount has been debited from your bank account then please get in touch with your bank for further assistance in this regard.

Thanks and Regards
Aircel Social Media Team
Hi I am Suresh my mobile no is [protected] i recharged on today (11/2/2017) amount debited from my account, but recharge not successful and no sms. Please recharge or refund the amount.

Tansaction Date:[protected]
Transaction Amount: Rs.108
Ref No: IGAATXTPY8
Transaction Mode: Net banking
Reply
Aircel Customer Care's response, Feb 13, 2017
Verified Support
Dear URMILA.G SURESH,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Hi I am Suresh my mobile no is [protected] i recharged on today (11/2/2017) amount debited from my account, but recharge not successful and no sms. Please recharge or refund the amount.

Tansaction Date:[protected]
Transaction Amount: Rs.108
Ref No: IGAATXTPY8
Transaction Mode: Net banking
Reply
Aircel Customer Care's response, Feb 13, 2017
Verified Support
Dear URMILA.G SURESH,

We are forwarding your concern to the team. Please allow us some time to get back to you.

Kindly feel free to write to us at aircelsocialmedia@aircel.co.in for any further assistance on this matter.

Thanks and Regards
Aircel Social Media Team
Aircel Customer Care's response, Feb 20, 2017
Verified Support
Dear URMILA.G SURESH,

We would like to inform you that our team tried to get in touch with you with you but unable to reach. So we request you to please share the Billdesk reference number along with alternate no. to proceed further.

Thanks and Regards
Aircel Social Media Team
Three unsuccessful recharges in a row 100, 100, 110.
[protected]
Reply
Aircel Customer Care's response, Dec 12, 2017
Verified Support
Dear Customer (Kotchu Nahni),

Please accept our sincere apologies for the problem you have faced. We are forwarding your concern to our team. Meanwhile, kindly share the following details with us for further proceedings:

Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team
Aircel Customer Care's response, Dec 13, 2017
Verified Support
Dear Customer (Kotchu Nahni),

As per our team, informing that our team tried to call you but the number was not reachable. Kindly share the following details with us for further proceedings:

Recharge Date:
Mode of recharge:
Transaction ID:

Warm Regards,
Aircel Social Media Team
Guys, I got a call from[protected] claiming they are from Aircel team and wanted my debit card number or net banking user ID. I refused as I do not understand why they need my bank details for refunding when this happens automatically (or may be they need my account number if they are doing it manually). Authorities please look into this.
Reply
Aircel Customer Care's response, Dec 12, 2017
Verified Support
Dear Customer (Kotchu Nahni),

We would like to inform you that please be aware of such calls as Aircel team never demands such details in any case from our customers. Therefore, kindly avoid such calls and messages.

Warm Regards,
Aircel Social Media Team

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