Aircel — POWER PLAY CHARGES HAS NOT BEEN REFUNDED

Hello, This is just to inform you it has not yet resolved even though I have also sent an e-mail (complaint)to AIRCEL Team.

Hello,

This is just to inform you it has not yet resolved and again the amount of Rs.10/- has been deducted from my account on 20.10.2012 at 7:17 AM for Power Play services even I didn't aware of it.
This is really irritating me ...
even though I have also sent an e-mail (complaint)to AIRCEL Team.
I need my Rs.20/- as refundable to my account.

Kindly resolve as soon as possible I have mentioned mt contact no.that e-mail as it will display publicly so I could not provide it over here and hope you may understand.

Thanks,
Shradhanjali.

Hi Team,

This is another complaint i have about not being able to call [protected], I've been told it will be resolved in 72 working hours and also they will put it on high priority, when I ask them what does high priority mean they answer within 72 hours...so that means its not high priority its a standard SLA. The person i spoke to named Tushar said i will receive a complain number for the same to which i didn't i called the contact center again and spoke to Jitendra Mohite who instead of sending me the complaint number via sms, is ordering me to make a note of the complaint number . To which i protested, i informed that people working for a contact center have access to sending an sms at least to which he said he doesn't also it is strange to know that your representatives don't have access to Google homepage on their computer. Apart from this I was also suppose to receive an sms or a call for the complaint that i had lodged about not able to call [protected] to which i'm still waiting for a reply via a call or an sms. I fail to understand how incompetent a mobile service provider can be that being a mobile service provider cant even send an sms nor can call a customer informing that the issue is resolved. I am really disappointed with the service of the network as well the customer service of AIRCEL. The representatives can hardly speak English with proper grammar, Mr Mohite only kept saying "I can understand, I can understand" in every statement. The guys can get so scripted that you start feeling as if you are talking to a computer and not a person. Highly incompetent staff. I want a compensation for this and also please make a note of this email being sent to consumer complaints



Disappointed Customer
Chandrakant

Hello,


It has not been resolved yet but again there is Rs.10/- has been deducted from my account on 27.10.2012 at 7:23 AM for Renewal of Power play service.


So total Rs 30/- has been deducted from my account as pf now but there is NO RESOLUTION ...


Even I have contacted to Nodal Zone (Narayan) on 28.10.2012 and He told me that he will get back to me within half an hour with complete resolution but after I tried to contact but nobody has picked up the call.
And even I have talked on 29.10.2012 with Rashmi Kar (Nodal Zone) even she told me that There will be a call from Customer Care side to take complaint but still I am waiting for the same.
And also nobody is picking the call

Kindly let me know the whether it will be REFUNDABLE or NOT ???????????????




Thanks,
Shradhanjali

Hello,

Kindly do me a favour ... just guide me that how to appeal on TRAI regarding this matter as Aircel Service provider is noyt able to resolve even there are not bothering about it .

Thanks,
S. Sethi

Kindly help me out ...

What should I assume kindly let me know ??????