Airtel 3G Data Card — No wcdma network at Jamshedpur
AjAjay Ukidve on Jun 3, 2012
I Col Ajay Ukidve (retired) am residing at Jamshedpur Jharkhand since Nov 2011 on business. I have bought a data/3G card from Airtel. It was working perfectly till 22 May 2012. From 22 May 2012 there is no 3G network available at Jamshedpur and Ghamaria. I tried to contact customer support at least 50 times at 198. However after a lot of options finally when the operator says we are transferring you to customer care executive they cut off calls. Thereafter I registered a complaint No PR052500117. I got an acknowledgement on my email that we will get back to you in 2 working days. It is more than 8 days now no response. thereafter I met my lawyer and asked him to put in a case against Airtel in consumer court. I was advised to wait and apprise airtel of the same and to reconcile. This I did so vide my complaint No PR052800169. Again I got a similar acknowledgement but yet no response. On 30 May 2012, I went to the distributor of Airtel at Jamshedpur he checked the status of my connection and said it has been blocked due to me not answering verification calls 3 times. I told him that I use my 3g card only only on my computer. So it is not always on. However he resolved that and I made a test call fitting the card in my mob, there was no problem. I explained to him that blocked or not there is no WCDMA network being detected by my modem and that is my complaint. It only connects to Airtel GPRS meaning 3G network is not present. So he called the Technical cell at Delhi and I talked to the person at Delhi. He maintained that there is no problem at Jamshedpur and Ghamaria with airtel 3G WCDMA network. Which is all nonsense. Now I do not know what to do and who to approach. I realize now that Airtel 3G is a really ******* up service with no sense of customer care at all. They are a pack of liars, scumbags as far as customer care is concerned. Being a telecom engineer myself I told the Delhi guy tell me the truth you can't bluff me. I don't mind if your system is not working it can happen. But why are you lying through your hats. Anyway now I will be taking Airtel to court for offences against the TRAI directives so also loss of business. Luckily I have logged all calls and recorded them. So also through my software all details of available networks have been recorded day and hour wise. My first step will be to file an RTI about 3G in Jamshedpur and Ghamaria to acess records from their MIS (Management Information System) ,maintanence of which is mandatory. Then I will go to the consumer tribunal. Airtel are you listening?
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