Airtel — Account Blocked
HeHemant Unune on Jun 1, 2012
On 7th May 2012, i have raised request (#1799005) as my airtel money account got blocked. It showed me when i tried to load cash via airtelmoney.in website. "No credit transactions are allowed for this account as it has been blocked. Kindly contact customer care for further details." They took around 10 days to solve the issue. Within that duration, tried to spoke with Airtel money Senior Executive, and he just saying your issue is going to resolve with 48 hours. Again, after 4 - 5 days, when i tried to load cash via airtelmoney.in, it showed account blocked. On 24th May, raised a request again (#1953351). resolution date provided was 29th May. On 29th, spoke with senior executive, he provided me Grievance officer cell no and email address, also he informed that today issue will get resolved. But, only the request no (#1953351) has been closed, but no callback from Senior Executive nor customer care. Also, contacted Grievance Officer for the same, but no response from them too. Still my account is blocked, not able to load cash via airtelmoney.in. Customer care says this happens when you have 2 accounts for the same mobile no. But, they are unable to verify if i have activated 2 accounts. As far as i know, i have activated single account only. No reply to mails nor call back from customer care. How to proceed further to resolve the issue ???
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